Head of Human Resources

Vivo Gaming; Medellín; On-site; COP 180,000,000 - 320,000,000; Full time

Job summary

Vivo Gaming seeks a Head of HR & Staffing in Medellín to own our high-volume recruitment engine and full HR operations across local studio locations. This leader will drive mass-hiring and vendor management, ensure strict compliance with Colombian labor law, and align HR policy with business strategy.

You will mentor the HR and Payroll team, advance analytics on turnover and time-to-hire, and partner with Management to solve workforce challenges in a 24/7 operations environment.

Qualifications

• 8+ years of progressive experience in Talent Acquisition or HR leadership.
• 3+ years leading high-volume mass recruitment operations.
• Strong knowledge of Colombian labor law and SG-SST implementation.
• Data-driven mindset with HR budgets and KPI experience.
• Fluent English and Spanish language skills.

Responsibilities

• Own high-volume recruitment (500+ positions) end-to-end and participate in peak ramp-ups.
• Lead EST vendor management, rate negotiation, and compliance oversight.
• Define and enforce HR policies across locations and manage employee relations.
• Track turnover, attrition, time-to-hire, and recruitment effectiveness.
• Oversee HR budgeting, shift premium budgets, and total rewards.
• Lead and mentor the HR and Payroll team across sites and advise Management.

Skills

Advanced English (C1+)

Fluent Spanish

People leadership

HR analytics

Budget management

Education

Master's degree in HR Management or Organizational Leadership

Job description

This is a high-visibility leadership position in charge of more than 1,000 employees.

We are seeking a Head of HR & Staffing in Medellín to own our high-volume recruitment engine and full HR operations across our local studio locations.

What You Will Own

• Mass-Hiring & Selection Engine: Own high-volume recruitment (500+ positions) end-to-end. Personally participate in interviewing and candidate intake during peak ramp-ups, moving to monitoring and quality control at steady state.
• EST & Commercial Vendor Management: Lead the operational and commercial relationship with Temporary Staffing Companies (ESTs). Negotiate rates and AIU, monitor legal compliance, and manage agency performance day-to-day.
• Full HR Operations & Legal Compliance: Define and enforce HR policies across both company locations. Manage employee relations, disciplinary processes, and offboarding, and ensure strict compliance with Colombian labor law (shift surcharges/recargos, overtime, and prestaciones) and SG-SST protocols.
• Retention & Early-Tenure Integration: Design retention strategies to reduce turnover. Track early attrition and first-week adaptation to continuously refine recruitment and selection quality.
• HR Data, Analytics & Budgeting: Design and manage HR metrics (turnover, absenteeism, time-to-hire, recruitment effectiveness) and oversee total rewards, shift premium budgets, and HR spending.
• Team Leadership & Executive Advisory: Lead and mentor the HR and Payroll team in person across sites, acting as a direct advisor to Management and Operations on all workforce matters.

What We Are Looking For

• 8+ years of progressive experience in Talent Acquisition or HR leadership (Senior HRBP, TA Director, HR Manager, or HR Leader), ideally in shift-based front-line industries (Hospitality, Contact Centers/BPO, Entertainment, Media, or 24/7 Operations).
• 3+ years leading high-volume / mass recruitment operations (proven track record managing 500+ hires simultaneously or consecutively).
• Strong working knowledge of Colombian Labor Law (shift rules, night/Sunday/holiday recargos, overtime, and prestaciones) and SG-SST implementation.
• Data-driven mindset: comfortable managing HR budgets, shift math, and operational HR KPIs.
• Language Skills: Advanced English (C1+) and fluent Spanish.
• Location: Based in or willing to relocate to Medellín, Colombia, with active daily on-site presence across both studio locations.

Strong Advantages

• Hands-on experience managing Temporary Staffing Companies (ESTs)—including rate negotiation, AIU control, and compliance oversight.
• Experience leading HR operations across multiple sites/locations.
• Specialization or Master's degree in HR Management or Organizational Leadership.

Why Join?

• Hands-on Ownership: Build and run a hiring and HR machine at a scale few HR leaders touch, with direct control over vendor negotiations and team delivery.
• Direct Impact: Work directly with Management to solve operational challenges, turn metrics into strategy, and keep our 24/7 floors operational.
• Fast-Paced Global Environment: Join an international tech leader driving growth in the live video broadcasting and entertainment technology industry.