Hands-on Social Community Manager

WITHIN; Bogotá; On-site; COP 36,000,000 - 60,000,000; Full time

Benefits offered by this job

Unlimited vacation policy

Monthly phone/internet and foodstipend

Health insurance coverage

Job summary

WITHIN is seeking a hands-on Social Community Manager for its Bogotá, Colombia office. You will live in the brands’ social spaces, respond in the brands’ voices, and manage inbox sweeps across major platforms.

You will proactively discover conversations, track sentiment, and log product feedback for the account team. This role emphasizes client-facing communication, English fluency, and a fast, organized cadence during launches and live moments.

Qualifications

• 2+ years hands-on community management for consumer brands.
• Perfect written English; client-facing daily.
• Daily fluency in Instagram and TikTok culture; X experience is a plus.
• Experience with Sprout Social and TalkWalker.
• Comfortable using AI tools in daily work.
• Fast, organized and reliable on a daily cadence, including launches and live moments.
• Fits WITHIN's values: Fight for every inch, Wear the bucket, Be real, Get curious.

Responsibilities

• Run inbox sweeps across Facebook, Instagram, YouTube and TikTok using Sprout Social.
• Reply in each brand's voice, prioritizing purchase intent, then product questions, then issues.
• Find and join conversations proactively using TalkWalker and native search.
• Follow brand response matrices and FAQs; escalate sensitive issues quickly.
• Log product requests, recurring complaints, and sentiment; feed monthly reports.
• Use AI to draft replies and triage; document workflows across shared accounts.

Skills

Community management

English proficiency

Social media culture (IG/TikTok)

AI tools familiarity

Fast, organized dispatcher

Tools

Sprout Social

TalkWalker

Job description

WITHIN is seeking a hands-on Social Community Manager for its Bogotá, Colombia office. You will live in the brands’ social spaces, respond in the brands’ voices, and manage inbox sweeps across major platforms.

You will proactively discover conversations, track sentiment, and log product feedback for the account team. This role emphasizes client-facing communication, English fluency, and a fast, organized cadence during launches and live moments.