Guest Experience Captain — Front‑of‑House Leader

Hilton; Colombia; Presencial; COP 33.480.000 - 66.960.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Parental leave

Mental health resources

Paid time off

Descripción de la vacante

Hilton in Colombia seeks a Restaurant Captain to lead front-of-house operations and deliver memorable guest experiences. You will oversee daily outlet activities, ensure service standards, and coordinate with the kitchen to maintain quality and timing.

We value a strong hospitality mindset, integrity, leadership, and teamwork. The role offers growth within a global hospitality leader and a supportive, award-winning workplace culture.

Formación

• Experience in high-volume restaurant service.
• In-depth knowledge of menu, wines, and beverages.
• Ability to train and supervise staff.
• Strong communication and guest relation skills.

Responsabilidades

• Oversee and participate in daily outlet operations to ensure guest service standards and policy compliance.
• Master the menu and assist guests with selections and pairings.
• Monitor product and service quality; address issues to enhance dining experiences.
• Record orders and transactions in the POS system for accuracy and timeliness.
• Communicate menu inquiries, wait times, and dietary considerations to the kitchen.
• Provide on-the-floor supervision and coaching to the team during shifts.
• Maintain health, safety, sanitation, and alcohol awareness standards.

Conocimientos

Guest service

Leadership

Team supervision

Menu knowledge

Descripción del empleo

Hilton in Colombia seeks a Restaurant Captain to lead front-of-house operations and deliver memorable guest experiences. You will oversee daily outlet activities, ensure service standards, and coordinate with the kitchen to maintain quality and timing.

We value a strong hospitality mindset, integrity, leadership, and teamwork. The role offers growth within a global hospitality leader and a supportive, award-winning workplace culture.