Guest Services Agent: Warm Welcomes & Local Insight

Hilton; Colombia; Presencial; COP 16.740.000 - 25.668.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Parental leave

Mental health resources

Paid time off

Descripción de la vacante

Hilton in Colombia is seeking a Junior Guest Service Agent to welcome guests, handle check‑in and check‑out, and ensure a smooth arrival experience. You will learn our service standards, operate the front desk, and coordinate with team members to create memorable stays.

The ideal candidate is guest‑focused, communicates clearly, and comfortable promoting hotel amenities. Join a globally recognized brand and help deliver warm, lightful service that drives guest satisfaction and repeat visits.

Formación

• Hospitality-focused, guest-oriented service.
• Ability to greet guests and assist with check-in/check-out.
• Willingness to promote hotel services and amenities.

Responsabilidades

• Greet guests, complete check-in, assign rooms, issue keys.
• Process check-out, verify charges, handle payments with POS.
• Provide hotel knowledge to answer inquiries and guide guests.
• Promote hotel services to maximize revenue and guest experience.
• Respond to guest requests and resolve concerns with care and urgency.

Conocimientos

Customer service

Communication

Hospitality mindset

Upselling

Herramientas

POS system

Descripción del empleo

Hilton in Colombia is seeking a Junior Guest Service Agent to welcome guests, handle check‑in and check‑out, and ensure a smooth arrival experience. You will learn our service standards, operate the front desk, and coordinate with team members to create memorable stays.

The ideal candidate is guest‑focused, communicates clearly, and comfortable promoting hotel amenities. Join a globally recognized brand and help deliver warm, lightful service that drives guest satisfaction and repeat visits.