Global Technical Operations & Order Management Specialist

ZEISS Group; Bogotá ciudad; Presencial; COP 44.640.000 - 78.120.000; Jornada completa

Descripción de la vacante

ZEISS seeks a Technical Operations & Order Management Specialist to join our Bogotá, Colombia team. The role combines technical understanding, operational coordination, data analysis, and problem-solving to support daily operations and ensure orders and activities are managed accurately and efficiently.

You will monitor workflows, coordinate IT/technical incidents, and prepare reports while seeking continuous improvement in international operations.

Formación

• Degree or advanced studies in IT, Systems Engineering, Biomedical Engineering, Business Administration, Information Technology or related fields.
• 1–2 years of experience in technical operations, order management, functional support, IT coordination, or similar operational environments.
• Strong Microsoft Excel skills and ability to work with operational data.
• Analytical mindset with problem-solving and organizational skills.
• Ability to coordinate multiple activities and stakeholders effectively.
• Structured, process-oriented work style.
• English proficiency at B1/B2 level or higher is desirable.

Responsabilidades

• Supporting the accurate and timely management of operational orders.
• Monitoring workflows, workload, backlogs, and service-level requirements.
• Coordinating technical or operational issues with the appropriate teams.
• Following up on incidents and ensuring timely resolution.
• Supporting special or non-standard operational requests.
• Analyzing operational information and preparing relevant reports.
• Identifying process gaps and contributing to continuous improvement initiatives.
• Collaborating with internal stakeholders to maintain operational continuity.

Conocimientos

Excel

Data analysis

Stakeholder coordination

Problem solving

Organizational skills

English proficiency

Educación

IT

Systems Engineering

Biomedical Engineering

Business Administration

Information Technology

Descripción del empleo

ZEISS seeks a Technical Operations & Order Management Specialist to join our Bogotá, Colombia team. The role combines technical understanding, operational coordination, data analysis, and problem-solving to support daily operations and ensure orders and activities are managed accurately and efficiently.

You will monitor workflows, coordinate IT/technical incidents, and prepare reports while seeking continuous improvement in international operations.