Global Talent & Learning Services Leader

Convatec; Bogotá; Presencial; COP 279.520.000 - 465.867.000; Jornada completa

Descripción de la vacante

Convatec is seeking a Global Talent & Learning Service Delivery Lead to guide the worldwide delivery of Talent and Learning services. You will partner with HR COEs, People Solutions teams, and tech providers to ensure scalable, compliant, and employee-centric service delivery in a global shared-services setup.

The role requires extensive experience in GBS/SS, leading large teams, and driving continuous improvement through standardization, automation, and technology enablement.

Formación

• 10+ years of progressive HR, Shared Services, GBS, or Service Delivery experience.
• 5+ years leading global HR Shared Services, GBS Operations, HR Operations, Talent Operations, Learning Operations, or Service Delivery teams.
• Experience managing global operational teams in a multinational matrix environment.
• Experience owning service-delivery metrics, SLAs, KPIs, governance forums, and operational performance.
• Demonstrated success leading global process standardization, transformation, or automation initiatives.
• Experience managing outsourced providers, vendor relationships, and delivery partners.

Responsabilidades

• Lead global Talent & Learning service delivery across regions.
• Establish and maintain service-delivery standards, SLAs, KPIs, and governance mechanisms.
• Drive operational excellence through standardization, simplification, automation, and continuous improvement.
• Lead teams operating within a global shared-services environment.
• Execute service transformation initiatives and operating-model enhancements.
• Identify opportunities for automation, AI enablement, digitization, and self-service expansion.
• Lead large-scale process redesign initiatives across global operations.
• Drive continuous improvement using operational excellence methodologies.
• Own service performance, operational controls, risk management, and compliance activities.
• Develop and manage service-performance dashboards and executive reporting.

Conocimientos

Leadership

Global HRSS

Service Delivery

Vendor management

Automation & AI enablement

Process standardization

Educación

Bachelor's degree in HR/related field

Master's degree

Herramientas

ServiceNow

Workday

SuccessFactors

Descripción del empleo

Convatec is seeking a Global Talent & Learning Service Delivery Lead to guide the worldwide delivery of Talent and Learning services. You will partner with HR COEs, People Solutions teams, and tech providers to ensure scalable, compliant, and employee-centric service delivery in a global shared-services setup.

The role requires extensive experience in GBS/SS, leading large teams, and driving continuous improvement through standardization, automation, and technology enablement.