Global Renewals Manager - 10273

coupa-software-inc-ats-1; Bogotá ciudad; Híbrido; COP 233.380.000 - 366.740.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off

Employee Assistance Program

Travel protection

Referral Bonus Program

Descripción de la vacante

Coupa Software Inc. in Bogotá offers a hybrid Renewals Manager role focused on protecting and growing revenue within existing customers. You will manage renewals, forecast outcomes, and coordinate with Sales and CVMs to maximize retention and expansion opportunities.

Key tasks include processing renewal agreements in SFDC, addressing objections, identifying renewal risks, and ensuring contract accuracy and timely signatures. Bilingual English/Spanish is preferred.

Formación

• 2+ years of SaaS or enterprise software experience focused on renewals/account management/customer success.
• Strong written and verbal English/Spanish communication with the ability to influence retention.
• Highly organized, process oriented and able to prioritize in a fast-paced environment.

Responsabilidades

• Manage and process renewal agreements using internal tools (e.g., SFDC).
• Partner with CVMs and Sales to execute retention strategies and secure renewals.
• Engage key customer contacts to address objections and drive renewal outcomes.
• Identify renewal risks and escalate to CVMs and Sales as needed.
• Handle simple add-on opportunities and coordinate with Sales for expansions.
• Ensure contract accuracy, legal compliance, and timely signatures.

Conocimientos

Renewals management

Account management

Customer success

Communication skills

Organizational skills

Team collaboration

Proactive mindset

Herramientas

Salesforce

CPQ

Descripción del empleo

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we’re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Renewals Manager to Coupa:

The Renewals Manager plays a critical role in driving revenue retention across Coupa’s existing customer base. By proactively tracking contract end dates, forecasting renewals, and engaging with key stakeholders, the Renewals Manager ensures timely and seamless renewals. In addition to managing renewals, this role is responsible for processing simple add‑on opportunities—such as additional user licenses within existing product entitlements—while partnering with Sales on broader expansion efforts. The Renewals Manager collaborates closely with Customer Value Managers, Sales, and other internal teams to ensure aligned and strategic customer communication.

What You’ll Do:

• Manage and process renewal agreements efficiently using internal tools and systems (e.g., SFDC).
• Partner with Customer Value Managers (CVMs) and Sales to execute retention strategies and secure renewals.
• Engage key customer contacts to address objections and drive successful renewal outcomes.
• Identify and elevate renewal risks to CVMs and Sales as needed.
• Handle simple add‑on opportunities (e.g., seat licenses), coordinating with Sales on complex expansions.
• Ensure contract accuracy, legal compliance, and timely signatures for all renewal documentation.

What You Will Bring to Coupa:

• 2+ years of experience in SaaS or enterprise software, focused on Renewals, Account Management, or Customer Success.
• Strong communication (English/Spanish) written, presentation, and interpersonal skills with the ability to influence retention and upsell outcomes.
• Highly organized, process‑oriented, and capable of prioritizing tasks in a fast‑paced environment.
• Team player with a results‑driven mindset, consistently contributing to renewal bookings.
• Proficient in Salesforce and CPQ; familiarity with supply chain processes is a plus.
• Curious, competitive, and eager to learn with a proactive, action‑oriented approach.

#LI-Hybrid

#LI-KM1

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well‑being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well‑Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company‑wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• Birthday Time‑Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work‑life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre‑trip planning, and emergency support during any business travel.
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well‑being perks, Coupa offers highly competitive, location‑specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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