Remote Player Support Specialist – Spanish Speaking

TransPerfect; Colombia; Presencial; COP 16.740.000 - 22.320.000; Jornada completa

Descripción de la vacante

TransPerfect Gaming is seeking a dedicated Player Support Agent to join our global team. You will support hundreds of game developers and publishers across the globe, handling calls for help and resolving community issues.

Ideal candidates are fluent in Spanish, possess excellent written and spoken communication, and are proficient with Google Workspace. You’ll thrive in a fast-paced, multicultural environment and contribute to high player satisfaction.

Formación

• Native or professional level Spanish with excellent oral and written skills.
• Excellent interpersonal and organizational skills.
• Advanced knowledge of Google Workspace.
• Strong ability to multitask, prioritize, and work independently with minimal supervision.
• Great knowledge of gaming social media platforms (Reddit, Facebook, X, Discord).

Responsabilidades

• Processing 'Calls for Help' from the community you support.
• Becoming familiar with the games you support to resolve issues.
• Stay updated with workflow, policy and gameplay changes.
• Become skilled in using ticketing and social platforms.
• Find creative solutions to day-to-day challenges.
• Assist with reporting by tracking data on forms or spreadsheets.
• Support managers with ad-hoc tasks.
• Meet KPIs for Productivity, Quality, and Player Satisfaction.
• Enforce community rules and fairly treat players.
• Report trends and issues found in the game.

Conocimientos

Spanish (native)

Interpersonal skills

Organizational skills

Multitasking

Gaming community knowledge

Social media familiarity

Herramientas

Google Workspace

Descripción del empleo

TransPerfect Gaming is seeking a dedicated Player Support Agent to join our global team. You will support hundreds of game developers and publishers across the globe, handling calls for help and resolving community issues.

Ideal candidates are fluent in Spanish, possess excellent written and spoken communication, and are proficient with Google Workspace. You’ll thrive in a fast-paced, multicultural environment and contribute to high player satisfaction.