Global Compliance & Abuse Investigator

SendGrid, Inc.; Colombia; A distancia; COP 194.401.000 - 307.802.000; Jornada completa

Descripción de la vacante

Twilio is hiring a Compliance Operations Specialist for a remote-first role based in Colombia. You will review alerts and account activity for Messaging and Voice, assess policy compliance, and guide customers toward compliant solutions.

You’ll explain enforcement actions clearly and work with global teams to mitigate risk. This role emphasizes analytical thinking, strong judgment, and precise written communication, with opportunities to interact with customers, carriers, and stakeholders

Formación

• Empathetic with customers and carriers; data-driven problem solvers.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced, ambiguous environment.

Responsabilidades

• Investigate potential violations and abuse patterns.
• Shut down non-compliant activity to protect customers.
• Communicate policy violations and remediation steps to customers via ticketing system.
• Analyze trends to prevent future abuse and support enforcement decisions with data.
• Collaborate with global partners and stakeholders to resolve issues.
• Provide clear explanations and maintain high standards of accuracy in written communications.
• Travel occasionally for in-person team events or project work if required.

Conocimientos

Customer empathy

Written communication

Verbal communication

Action bias

Time management

Non-traditional schedule

Zendesk usage

Herramientas

Zendesk

Descripción del empleo

Twilio is hiring a Compliance Operations Specialist for a remote-first role based in Colombia. You will review alerts and account activity for Messaging and Voice, assess policy compliance, and guide customers toward compliant solutions.

You’ll explain enforcement actions clearly and work with global teams to mitigate risk. This role emphasizes analytical thinking, strong judgment, and precise written communication, with opportunities to interact with customers, carriers, and stakeholders