Remote Compliance Investigator – Fraud & Abuse Ops

SendGrid, Inc.; Colombia; On-site; COP 106,917,566 - 160,376,350; Full time

Benefits offered by this job

Competitive pay

Generous time off

Parental leave

Healthcare benefits

Job summary

Join Twilio as a Compliance Operations Specialist 1 in Colombia to monitor the usage of Twilio products and ensure compliance with legal standards. This role involves investigating potential fraud and ensuring customers have a seamless experience.

Successful candidates will have 1-2 years of relevant experience and strong communication skills. Twilio offers competitive pay, generous time off, and diverse benefits. It's an exciting opportunity to impact communication technology!

Qualifications

• 1-2 years experience in fraud, abuse, or compliance.
• Empathetic and proficient in problem solving with customers.
• Detail-oriented and able to work under pressure.

Responsibilities

• Investigate and analyze cases of potential fraud or abuse.
• Identify and recommend preventative solutions for non-compliance.
• Support customers to ensure a positive experience with Twilio.

Skills

Fraud investigation

Compliance knowledge

Customer empathy

Time management

Written communication

Tools

Zendesk

Airtable

Looker

Job description

Join Twilio as a Compliance Operations Specialist 1 in Colombia to monitor the usage of Twilio products and ensure compliance with legal standards. This role involves investigating potential fraud and ensuring customers have a seamless experience.

Successful candidates will have 1-2 years of relevant experience and strong communication skills. Twilio offers competitive pay, generous time off, and diverse benefits. It's an exciting opportunity to impact communication technology!