GBS Procurement Ops – Procurement Intake – Jr Analyst

ScotiaGBS Colombia del grupo Scotiabank; Bogotá; Presencial; COP 16.740.000 - 27.900.000; Jornada completa

Descripción de la vacante

ScotiaGBS Colombia del grupo Scotiabank is seeking a Junior Analyst for their Procurement Ops team. The role involves managing support issues, collaborating with teams, and maintaining documentation. Ideal candidates will have a degree, relevant experience, and strong Excel and English skills.

Formación

• 6 to 12 months of experience in operations, help desk, or related fields.
• Students in their last semesters in administrative areas are welcome.

Responsabilidades

• Operate the Bank’s issue ticket management system.
• Interact with other teams to facilitate ticket resolution.
• Maintain Standard Operating Procedures documentation.

Conocimientos

B2 level of English

Advanced level in Excel

Intermediate level in PowerBI

Customer service

Business analysis

Educación

College Diploma or University Degree

Herramientas

Procurement software

Helpdesk software

Descripción del empleo

GBS Procurement Ops – Procurement Intake – Jr Analyst

Direct message the job poster from ScotiaGBS Colombia del grupo Scotiabank

At ScotiaGBS, we want you to be part of a team that is always in personal and professional growth. For this reason, we are looking for our new GBS Procurement Ops – Procurement Intake – Jr Analyst.

What will you do?

1. Operate the Bank’s issue ticket management system to log, review, and resolve complex support issues related to Procurement Technology.
2. Interact with other teams in the Bank or with Technical Teams to facilitate ticket resolution where required.
3. Maintain and follow Standard Operating Procedures/Work Instructions documentation in conducting activities, paying strong attention to detail.
4. Escalate issues to Lead, Sr. Analyst, and/or Manager, suppliers, or other internal stakeholders, and track to resolution.
5. Identify platform issues or gaps and make improvement recommendations.

What do you need?

1. College Diploma, University Degree, or students in their last semesters in administrative areas.
2. 6 to 12 months of experience in operations, help desk, customer service, business analysis, process improvement, or related fields.
3. B2 level of English as you will work closely with our headquarters in Canada.
4. Advanced level in Excel (write formulas, use lookup & references functions, logical functions, and text functions at a minimum).
5. Intermediate level of PowerBI is a plus.
6. Experience with helpdesk or procurement software is a plus.

Take the next step in your career journey and make a significant impact today!

If you’re interested, please send your resume.