Gaming Patient Assistant

Sideinc; Medellín; Presencial; COP 33.480.000 - 55.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global gamers exposure

Hands-on troubleshooting

Collaborative team environment

Descripción de la vacante

Side is a global video game development and services provider seeking a customer support specialist in Medellín. You will diagnose player issues, guide users through features, and ensure consistent support quality while following standards and policies.

The role requires handling emails, chats, and callbacks, with a willingness to work night/weekend shifts if needed. It offers exposure to a global gaming community and collaborative team environment.

Formación

• Troubleshoot and resolve common player issues.
• Identify root causes and know when to escalate.
• Support via email, chat and callbacks.
• Log resolutions and notes accurately in tickets.
• Maintain professionalism and clear communication.

Responsabilidades

• Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up.
• Guide users through product features and functionality.
• Collaborate with team to deliver optimal support outcomes.
• Attend daily huddles and follow policy updates.
• Respond promptly to player inquiries via email, chat and callback.

Conocimientos

Troubleshooting

Root cause analysis

Multichannel support

Ticket handling

Documentation

Tone management

Time management

Communication

Educación

High school diploma

Descripción del empleo

Side is a global video game development and services provider seeking a customer support specialist in Medellín. You will diagnose player issues, guide users through features, and ensure consistent support quality while following standards and policies.

The role requires handling emails, chats, and callbacks, with a willingness to work night/weekend shifts if needed. It offers exposure to a global gaming community and collaborative team environment.