Freelance Self-Service Onboarding Navigator

Meridial; Colombia; On-site; COP 459,511,391 - 597,364,809; Part time

Job summary

Meridial is seeking a Self Service Implementation Specialist for a freelance project in Colombia. This role supports Self Service Plan Sponsors during onboarding by providing timely, high-quality guidance. The Specialist will assist clients as they navigate the platform, ensuring responsive and reliable service.

The ideal candidate will have experience in client support and strong communication skills, with the ability to operate in a fast-paced environment. Flexible working hours of 40-50 hours per week are expected, aligning with a rate of $6 per hour.

Qualifications

• Experience in client support, project coordination, or cross-functional collaboration roles.
• Strong communication skills with clarity under time-sensitive conditions.
• Ability to deliver prompt, reliable service in a high-volume support environment.

Responsibilities

• Support Self Service Plan Sponsors during onboarding.
• Provide timely and accurate client inquiries responses.
• Guide clients through the onboarding process.

Skills

Client support

Project coordination

Cross-functional collaboration

Strong communication

Operational tools (Jira, Salesforce, Google Workspace)

Job description

Meridial is seeking a Self Service Implementation Specialist for a freelance project in Colombia. This role supports Self Service Plan Sponsors during onboarding by providing timely, high-quality guidance. The Specialist will assist clients as they navigate the platform, ensuring responsive and reliable service.

The ideal candidate will have experience in client support and strong communication skills, with the ability to operate in a fast-paced environment. Flexible working hours of 40-50 hours per week are expected, aligning with a rate of $6 per hour.