Customer Engineer

What minka_; Bogotá; Presencial; Jornada completa

Descripción del empleo

The Mission

We need a technical powerhouse who understands that code is useless if it doesn't drive revenue. You will act as the "Technical Translator" between our Sales team and our most strategic customers. You aren't just an architect sitting in an ivory tower; you are on the ground, ensuring that when a deal is signed, the integration is flawless. You ensure our customers don’t just buy Minka—they successfully deploy and scale on Minka.

What You Will Do (Responsibilities)

• Own the "Success" phase. You guide new clients through their technical integration, writing sample code and documentation as needed to get them live.
• Accompany Sales on high‑level pitches to handle "How does this actually work?" questions, ensuring we never over‑promise and under‑deliver.
• Translate customer pain points and feature requests into actionable technical requirements for the Product team.
• Help clients design their implementation of Minka’s Ledger/L2 tech to maximize their ROI, ensuring long‑term retention.
• Write integration scripts and troubleshoot client‑side API calls yourself.

Who You Are (Requirements)

• You have the technical depth of a Senior Developer but the communication skills of a Consultant, and you believe that a "resolved" ticket is only a win if the customer is delighted.
• You have experience managing complex B2B technical integrations, ideally in FinTech or Payments, and can see a customer's business goal and map it directly to our API capabilities.
• You have 7+ years in the industry.
• You’ve built systems, but now you want to be the person who ensures those systems change the way the world moves money.

Nice to Have Skills

• You’ve seen Mr. Robot TV show.
• You are a weekend hacker and run your own bitcoin node.