Customer Engineer

minka_; Colombia; On-site; COP 195,281,987 - 312,451,179; Full time

Job summary

A financial technology startup in Colombia is seeking an experienced professional for a customer-facing role. Candidates should have over 7 years in software development, strong communication skills in English and Spanish, and the ability to develop customized solutions for clients. The position requires collaboration with sales teams and technical expertise to enhance financial services. This role offers the chance to work in a fast-paced, innovative environment.

Qualifications

• 7+ years of experience in software development with any modern tech stack.
• Knowledge of internet protocols from TCP/IP to REST APIs.
• Experience in solution architecture and product demonstrations.

Responsibilities

• Collaborate with sales to understand client needs and challenges.
• Develop customized technical solutions for real-time payments.
• Provide technical expertise throughout the sales cycle.
• Conduct training sessions for teams and clients.
• Assist in qualifying leads and crafting tailored presentations.

Skills

Technical solution development

Software development

Teamwork

Fluent in English and Spanish

Solution architecture

Education

Bachelor’s degree in STEM

Tools

NodeJS

Job description

minka_ is a platform to build and connect payment systems. The platform aims to connect the world's balances and money through the web using shared, connected ledgers. Minka is a lean, purposely small, well-funded Series A startup that is playing the long game.

Our vision is to improve the way people interact with money by building the new backbone of the payments industry.

If bitcoin is the settlement layer of the internet, we are the clearing layer for the web. Because, Money must flow.

Job Description

This is a customer-facing role in a highly collaborative and fast-paced environment and therefore requires exceptional soft skills in order to quickly establish credibility with our B2B clients and partners, and to guide them in focusing their developers on building financial services rather than infrastructure.

High throughput of thousands of messages per second, effective data management, resilience, flexibility, and extensibility are some of the key topics you will deal with.

Responsibilities

• Collaborate with the sales team and prospective clients to understand their technical requirements, challenges, and objectives.
• Develop customized technical solutions and product demonstrations that effectively showcase the capabilities and value proposition of your real-time payments platforms and settlements solutions.
• Provide technical expertise and guidance throughout the sales cycle to address customer inquiries, mitigate concerns, and ensure delivery.
• Conduct product training sessions and workshops for internal sales teams, external partners, and clients to ensure a comprehensive understanding of your solutions and their potential applications.
• Assist revenue teams in qualifying leads, conducting discovery sessions, and crafting tailored sales presentations and proposals.

Requirements

• 7+ years of experience working in software development, with any modern tech stack (NodeJS)
• Bachelor’s degree in STEMs, preferably computer science
• Knows how the internet and the web works on the network and protocol level, from TCP/IP to REST APIs
• Experienced in solution architecture, project scoping and product demonstration skills
• Positive, motivated attitude, with an emphasis on excellent teamwork
• Fluent English and Spanish
• Based in Colombia

Preferred Skills

• Bachelor, Masters University Degree in information technology or computer science
• Know what is a bit and what is bitcoin
• Passionate about technology and about improving financial services
• Previous experience working in a pre-sales consulting role.
• Experience using automation platforms

minka_ is an equal opportunities employer and welcomes applications from diverse candidates.