Fintech Client Support Specialist (Remote/Hybrid)

Visa Hunt; Colombia; Híbrido; COP 35.712.000 - 58.032.000; Jornada completa

Descripción de la vacante

Nuvei in Bogotá, Colombia, seeks a Client Support Specialist to handle multi‑channel inquiries and ensure smooth payment experiences during EST business hours. The role emphasizes teamwork, clear communication in English and Spanish, and the ability to adapt to evolving fintech solutions in a hybrid work setup.

The position offers growth opportunities within a global fintech environment, with a focus on delivering exceptional customer service and collaboration with cross‑functional teams.

Formación

• Team-oriented with accountability.
• Value high-quality work.
• Executes on well-documented processes and seeks solutions when there is a gap in process documentation.
• Energized by professional skill development and learning opportunities.
• Proud of problem-solving ability.
• High school diploma or equivalent.
• Fluent in English & Spanish.

Responsabilidades

• Shifts: 8:00AM-6:00PM EST, 11:00AM-8PM EST.
• Provides exceptional customer experience by addressing inquiries using multiple channels in a support-center environment with adherence to shifts and metrics.
• Answer inbound customer service and technical support calls from our customers.
• Leverage documentation and resources to perform with precision.
• Resolve situations with professionalism and tact.
• Ensure timely and effective resolution of customer service and payment requests.
• Identify trends and report them to promote continuous process improvement.
• Perform any other related tasks essential to the company's success and customer satisfaction.

Conocimientos

Team player

Quality-focused

Process adherence

Eager to learn

Problem solving

English & Spanish

Educación

High school diploma

Descripción del empleo

Nuvei in Bogotá, Colombia, seeks a Client Support Specialist to handle multi‑channel inquiries and ensure smooth payment experiences during EST business hours. The role emphasizes teamwork, clear communication in English and Spanish, and the ability to adapt to evolving fintech solutions in a hybrid work setup.

The position offers growth opportunities within a global fintech environment, with a focus on delivering exceptional customer service and collaboration with cross‑functional teams.