Factory IT/OT Specialist

Hitachi; Dosquebradas; On-site; COP 60,000,000 - 100,000,000; Full time

Job summary

Hitachi Energy Colombia S.A.S. is seeking an IT/OT Specialist to provide onsite support for factory and site-owned assets, handling end-user IT tasks, and first-response cybersecurity activities.

The role requires strong English skills and a 100% on-site work arrangement in Dosquebradas, Risaralda, Colombia. The ideal candidate holds a Bachelor's degree in a related field, has 4+ years in IT support, and can coordinate with cybersecurity teams to contain and remediate incidents while ensuring

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Electrical Engineering, or a related field.
• Minimum 4 years of experience in IT Support, including end-user support, infrastructure, and operational IT services.
• Advanced proficiency in English with ability to communicate professionally.
• Experience with ServiceNow IT Enterprise Platform is desirable.
• ITIL 4 Certification is a strong plus.
• Lean Six Sigma (L6S) Certification is a plus.

Responsibilities

• Provide end-user support for IT equipment, software, meeting rooms, and other collaboration/common areas as part of desk-side support.
• Provide onsite IT support for factory or site-owned and managed assets.
• Perform operational IT/OT cybersecurity tasks.
• Provide operational support for both Office IT and Shop Floor IT/OT assets, including kiosks, printers, conference rooms, vendor-managed machines, CCTV and security systems, access badge systems, and MES scanners.
• Act as the first responder for IT/OT cybersecurity incidents by investigating and determining scope and coordinating with cybersecurity team.
• Identify critical assets within the factory environment that require monitoring and protection.
• Ensure compliance with applicable external and internal regulations, procedures and guidelines.

Skills

IT support

End-user support

Infrastructure

Operational IT services

Teamwork

Stakeholder management

Communication

English proficiency

Proactive mindset

On-site work

Education

Bachelor’s degree in Information Systems, Computer Science, Electrical Engineering, or related field

Tools

ServiceNow IT Enterprise Platform

Job description

Location:

Dosquebradas, Risaralda, Colombia

Job ID:

R0138346

Date Posted:

2026-10-07

Company Name:

Hitachi Energy Colombia S.A.S.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity:

As IT/OT Specialist you provide computer onsite support execution for factory or Hitachi energy site’s owned/managed assets and operational support of both office IT and shop floor IT/OT assets that are not supported by the OSS techs. You carry out IT/OT Cybersecurity first responder tasks and IT/OT assets cybersecurity operational tasks.

How you’ll make an impact:

• Provide end-user support for IT equipment, software, meeting rooms, and other collaboration/common areas as part of desk-side support.
• Provide onsite IT support for factory or site-owned and managed assets.
• Perform operational IT/OT cybersecurity tasks.
• Provide operational support for both Office IT and Shop Floor IT/OT assets, including:
  • Kiosks
  • Printers
  • Conference Rooms / Microsoft Teams Rooms
  • Vendor-managed machines that are not supported by Global OSS teams or are managed/owned by the factory
  • CCTV and security systems
  • Access badge systems
  • MES scanners and related hardware support
• Act as the first responder for IT/OT cybersecurity incidents by investigating and determining the scope of incidents and working closely with the cybersecurity team to contain and remediate them, under the guidance of the factory incident response team.
• Identify critical assets within the factory environment that require monitoring and protection.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background:

• Bachelor’s degree in Information Systems, Computer Science, Electrical Engineering, or a related field.
• Minimum 4 years of experience in IT Support, including end-user support, infrastructure, and operational IT services.
• Advanced proficiency in both the local language and English, with the ability to communicate effectively in a professional environment.
• Strong teamwork, collaboration, and stakeholder management skills.
• Proactive, customer-oriented, and solution-driven mindset, with the ability to work independently and take ownership of tasks.
• Experience with ServiceNow IT Enterprise Platform is desirable.
• ITIL 4 Certification is considered a strong plus.
• Lean Six Sigma (L6S) Certification is considered a plus.
• Availability to work in an 100% on-site environment.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi’s Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.