Facility Coordinator

Jones Lang LaSalle Incorporated; Bogotá; Presencial; COP 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated in Bogota, Colombia, is seeking a Workspace Experience & Facilities Coordinator to deliver exceptional corporate hospitality and provide comprehensive facilities support. The role combines client-facing service with operational coordination to maintain safe, efficient workspaces.

The position requires 2–3 years in corporate hospitality or related services, with fluent English and strong MS Office skills.

Formación

• Education: higher education in relevant fields with emphasis on initiative and customer service.
• Experience: 2–3 years in corporate hospitality management or concierge services in corporate environments.
• Technical: Fluent English, MS Office, basic budget management and KPI interpretation.

Responsabilidades

• Greet visitors and clients with warmth and professionalism; be the visible face of the organization.
• Coordinate daily facility operations and ensure safety, cleanliness, and efficiency of spaces.
• Log and track work orders; liaise with Facilities Management and vendors.
• Support events planning and evacuation drills; assist with budget tracking and reporting.

Conocimientos

Fluent English

MS Office

Budget management

KPIs data interpretation

Educación

Higher education in Marketing, Communications, Public Relations, Tourism, Hospitality, Business Administration, Industrial Engineering, or related fields

Descripción del empleo

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workspace Experience & Facilities Coordinator Role Overview

Serve as the first impression and primary point of contact for employees, visitors, and clients in the workspace, delivering exceptional corporate hospitality while providing comprehensive operational support to Facilities Management. This integrated role combines excellence in user experience with proactive facilities coordination, ensuring memorable workplace experiences and the continuous functionality, safety, and efficiency of the facilities. The Coordinator is expected to proactively anticipate and deliver on clients' needs, acting as a key liaison between hospitality services, building operations, and end users—ensuring a seamless experience that balances human warmth with operational excellence.

Responsibilities

Client Service and Experience (40% of time)

Welcome visitors, clients, employees, and vendors with enthusiasm, warmth, and professionalism

Serve as the visible face of the organization, ensuring positive and memorable first and last impressions

Serve as the initial point of contact for all Client employee inquiries, issues, and feedback

Proactively anticipate the needs of visitors and employees, providing personalized services before the request are made

Provide orientation and tours to new visitors and employees about the facilities

Support the People team on Day 1 readiness for employee onboarding and welcome processes

Build meaningful relationships with Client employees and visitors to foster a positive workplace culture

Maintain a positive, empathetic, and solution-oriented attitude toward any request

Operations and Facilities Management Support (40% of time)

Conduct daily facility walkthroughs to verify general conditions (lighting, HVAC, cleanliness, furniture) before they impact users

Log and track work orders in the Client's CMMS system ensuring timely resolution

Act as liaison between end users and the Facilities Management team for all operational matters

Coordinate access and tracking of vendors and contractors on-site verifying compliance with safety protocols

Report operational anomalies to the Facilities Manager immediately and support communication of scheduled maintenance to affected users

Assist in updating operational reports and facilities KPIs, monitoring critical consumables inventory and alerting about replenishment needs before shortages occur

Request Management and Problem Resolution (10% of time)

Receive and respond to facility-related requests or issues within one business day implementing temporary solutions for minor operational failures

Identify operational and safety risks, escalating as appropriate

Implement temporary solutions for minor operational failures

Document incidents and follow up until closure ensure workspaces are stocked and maintained

Support administrative assignments related to facilities, such as updating records and assisting with budget tracking

Events and General Administration (10% of time)

Support coordination and operationalization of corporate events including preparing meeting spaces and ensuring incident-free operations

Coordinate with FM on space conditioning for special events

Prepare meetings and ensure incident-free operations

Perform administrative assignments as needed

Participate in evacuation drills and emergency simulations ensuring all users are informed and comfortable with procedures

Requirements

Education

Higher education in Marketing, Communications, Public Relations, Tourism, Hospitality, Business Administration, Industrial Engineering, or related fields. Note: with emphasis on initiative, customer service orientation, and proactive resolution focus.

Experience

Minimum 2-3 years of experience in corporate hospitality management, concierge services, or customer service in corporate environments

Experience in operational support, facilities coordination, or general services management (desirable)

Experience working with clients at all levels of an organization

Experience in vendor management and contractor coordination

Technical Skills

Fluent English (oral and written)

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Basic budget management skills

Analytical capability for data interpretation and KPIs

Personal Competencies

Excellent communication and active listening skills

Initiative, responsibility, and flexibility

Customer service orientation with proactive resolution focus

Excellent organizational and time management skills

Ability to work collaboratively in teams

High adaptability to dynamic environments

Critical thinking and decision-making under pressure

Location

Location: On-site –Bogota, COL

Equal Opportunity and Accommodation

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [e-mail]. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.