Expert SLS CSQ

DHL Global Forwarding; Bogotá; Presencial; COP 67.123.103 - 100.684.655; Jornada completa

Descripción de la vacante

DHL Global Forwarding is looking for an Expert SLS - CSQ Customer Specific Quote in Bogotá. The responsibilities include creating spot quotes for multinational customers and analyzing trends for the After Sales team in the U.S.

The ideal candidate should have a background in Industrial Engineering, Business Administration or similar, along with proficiency in MS Excel and strong communication skills in English. A focus on customer service and teamwork is essential for this role.

Formación

• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.

Responsabilidades

• Analyze and provide visibility trend behavior of MNC customers.
• Expertise in the quoting process for Customer Specific Quotes.
• Perform quality checks regarding team performance.
• Support the team with questions and escalations.
• Discuss improvements and efficiencies during periodical calls.
• Receive new rate requests and perform quotes based on customer needs.

Conocimientos

MS Excel

Communication in English

Customer service

Teamwork

Educación

Industrial Engineering

Business Administration

International Business

Descripción del empleo

Title: Expert SLS - CSQ Customer Specific Quote

Location: GSC BOG

Team works as back office of the After Sales team in US. Focus on create Spot Quotes for Multinational Customers (MNC). Contact Pricing team around the DHL network, request rates for requirements from Internal/External customer, build the quote as per customer indications, follow up for the final status (Win/Lost) by mail or voice and get the HB number in order to proof real movement and be able to calculate GP.

Key Responsibilities

• Analyze and provide visibility trend behavior of MNC customers for after sales US team.
• Expertise in Quoting process and fast learner as this person will need to know the step by step of all customers we have in Customer Specific Quote.
• Quality checks to be done about the performance of the team.
• Support the team on questions and escalations.
• Periodical calls with BP and Sector Heads.
• Find improvements and efficiencies, discuss open topics and issues.
• Receive new rate request and perform the quote considering the customer needs.

Skills / Requirements

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects