ERP Integrations Engineer — Remote & Data Flows

Canals; Sur; Presencial; COP 291.658.564 - 388.878.086; Jornada completa

Descripción de la vacante

Canals is hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems—including Eclipse, P21, and Infor—with Canals.

You will own the hands-on integration work post‑sale, validate data flows, and support customers through pre‑ and post‑sale discovery calls. You’ll become a technical owner for ERP integrations and document repeatable best practices across teams.

Formación

• 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company.
• Excitement to work directly with customers, managing implementations and troubleshooting integration issues.
• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.
• Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth.
• Strong communication skills — able to explain technical concepts clearly to both technical and non‑technical users.
• Excellent organization and project management abilities.
• Comfort working in a fast‑moving, fully remote environment with high ownership.
• English proficiency required; Spanish or Portuguese a plus.

Responsabilidades

• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials.
• Become an ERP subject‑matter expert, understanding how each system handles data, access, authentication, and configuration.
• Join pre‑sale discovery calls to evaluate feasibility and answer ERP‑specific technical questions.
• Lead post‑sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end‑to‑end data flow.
• Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.
• Participate in customer onboarding and go‑live calls as the technical owner of the integration process.
• Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
• Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.
• Occasionally cover on support (Zendesk) as needed.

Conocimientos

APIs

REST endpoints

JSON payloads

ERP systems

Customer-facing

Communication skills

Project management

English proficiency

Remote work

Herramientas

Zendesk

Descripción del empleo

Canals is hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems—including Eclipse, P21, and Infor—with Canals.

You will own the hands-on integration work post‑sale, validate data flows, and support customers through pre‑ and post‑sale discovery calls. You’ll become a technical owner for ERP integrations and document repeatable best practices across teams.