ERP Integrations Engineer — Remote & Customer‑Facing

Canals; Bogotá; A distancia; COP 90.000.000 - 140.000.000; Jornada completa

Descripción de la vacante

Canals is hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems with Canals. You will onboard and implement integrations, validate data flows, and become a subject‑matter expert on ERP interactions.

You’ll support customers during pre‑sale and post‑sale activities, joining technical discovery calls and owning hands‑on integration work after a sale. This is a technical, customer‑facing role that requires enthusiasm for understanding system

Formación

• 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company.
• Excitement to work directly with customers, managing implementations and troubleshooting integration issues.
• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads.
• Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth.
• Strong communication skills — able to explain technical concepts clearly to both technical and non-technical users.
• Excellent organization and project management abilities.
• Comfort working in a fast-moving, fully remote environment with high ownership.
• English proficiency required; Spanish or Portuguese a plus.

Responsabilidades

• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials.
• Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration.
• Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.
• Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow.
• Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.
• Participate in customer onboarding and go-live calls as the technical owner of the integration process.
• Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
• Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.
• Occasionally cover on support (Zendesk) as needed.

Conocimientos

Technical implementation

Customer-facing

APIs

REST endpoints

JSON payloads

ERP systems

English proficiency

Communication skills

Project management

Remote work

Herramientas

Zendesk

Descripción del empleo

Canals is hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems with Canals. You will onboard and implement integrations, validate data flows, and become a subject‑matter expert on ERP interactions.

You’ll support customers during pre‑sale and post‑sale activities, joining technical discovery calls and owning hands‑on integration work after a sale. This is a technical, customer‑facing role that requires enthusiasm for understanding system