Ecommerce Support Specialist - SaaS & Shopify

Shop Circle LTD; Perímetro Urbano Barranquilla; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Releasit builds apps that help Shopify merchants streamline their operations and grow their businesses. We’re looking for a Customer Experience Associate who is curious, customer-focused, and excited to solve problems in a fast-moving ecommerce environment.

You’ll support customers through tickets and live chat, troubleshoot common product issues, explain solutions clearly, and make sure merchants feel supported from the beginning of a conversation through resolution.

Formación

• Excellent written and verbal communication in a customer-facing role.
• Ability to identify root causes and guide customers to practical solutions.
• Comfort with learning new software and technical concepts.

Responsabilidades

• Be the first point of contact for merchants needing help via tickets and live chat.
• Troubleshoot product and configuration issues using documented processes.
• Explain product functionality and steps in clear, practical language.
• Build strong product knowledge of Releasit apps and configurations.
• Flag recurring issues and suggest improvements to support resources.
• Collaborate with Product, Technical Support, and other teams to unblock cases.

Conocimientos

Clear communication

Problem solving

Empathy

Customer focus

Curiosity

Structured processes

Technical troubleshooting

Shopify knowledge

Descripción del empleo

Releasit builds apps that help Shopify merchants streamline their operations and grow their businesses. We’re looking for a Customer Experience Associate who is curious, customer-focused, and excited to solve problems in a fast-moving ecommerce environment.

You’ll support customers through tickets and live chat, troubleshoot common product issues, explain solutions clearly, and make sure merchants feel supported from the beginning of a conversation through resolution.