Doc Monitoring Analyst – 24/7 Ops Insights

Accelya Services India Private Limited; Bogotá ciudad; Híbrido; COP 36.000.000 - 60.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Hybrid work environment

Work-life balance

Descripción de la vacante

Accelya seeks an Analyst I - Doc Monitoring in Bogotá to monitor applications 24x7, analyze trends and report issues using monitoring tools. You will engage with cross-functional teams to ensure service reliability and performance.

Ideal candidates have a data analytics mindset, strong communication skills, and a willingness to learn new technologies within IT support. This role offers hybrid working arrangements and opportunities for growth.

Formación

• Bachelor's degree or equivalent in a related field.
• Strong data analysis mindset with learning aptitude.
• Excellent verbal and written communication skills.
• Ability to diagnose and resolve basic technical issues.
• Experience with monitoring/analytics tools is a plus.

Responsabilidades

• Monitor applications 24x7 in a Digital Operations Center.
• Analyze alerts, trends and report issues to teams.
• Utilize monitoring tools to identify and address potential problems.
• Collaborate with production and development teams for fixes.
• Understand data traffic and user logs to support operations.

Conocimientos

Data analysis

Learning new technologies

Problem solving

Excellent communication

Team collaboration

Excel proficiency

Programming/scripting (preferred)

Educación

Bachelor's degree in Computer Science / IT / Data Analytics

Herramientas

DataDog

Sumo Logic

Power BI

Tableau

Descripción del empleo

Accelya seeks an Analyst I - Doc Monitoring in Bogotá to monitor applications 24x7, analyze trends and report issues using monitoring tools. You will engage with cross-functional teams to ensure service reliability and performance.

Ideal candidates have a data analytics mindset, strong communication skills, and a willingness to learn new technologies within IT support. This role offers hybrid working arrangements and opportunities for growth.