Director, Fraud Strategy

PayJoy; Bogotá; Remote; COP 493,291,000 - 624,836,000; Full time

Benefits offered by this job

Health and life insurance for employee

20 vacation days

Co-working travel allowance

Professional development allowance

Phone/home office stipend

Wellness benefits

Job summary

PayJoy, a Public Benefit Corporation, seeks a Fraud Strategy Director to define and implement strategies balancing customer conversion with fraud reduction across PayJoy’s credit card products. You will partner with Risk Strategy, Data Science, and Fraud Ops, lead a high-impact analytics team, and mentor analysts while collaborating with sales and operations.

The role emphasizes quantitative leadership, scalable automation, and a commitment to diversity in a fast-paced fintech environment.

Qualifications

• 7+ years designing anti-fraud strategies for consumer lending portfolios.
• 3+ years managing and growing a team.
• Strong SQL skills and understanding of statistics and DS modelling.

Responsibilities

• Define PayJoy’s anti-fraud strategies for credit card (consumer direct).
• Measure the efficacy of PayJoy’s anti-fraud strategies.
• Implement strategies that balance conversion and fraud prevention.
• Design strategies that are automated and scalable.
• Lead and empower a team of analysts to define high-impact fraud strategies.
• Collaborate with Sales to craft fraud policies for merchants that distribute PayJoy.
• Build a fraud feedback loop to identify vulnerabilities and escalate issues.

Skills

Anti-fraud strategy design

Team management

SQL

Statistics

Data science modelling

Vendor contracts

Startup experience

Merchant lending

Job description

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Fraud Strategy Director will join PayJoy’s Financial Product team (Risk Strategy, Data Science, Data Analytics, Fraud Strategy and Fraud Ops). You will be responsible for defining and implementing strategies and processes that optimize the tradeoff between good customer conversion and fraud reduction in PayJoy’s point of sale credit card products. This role will work in close collaboration with credit strategy, product, engineering, data science, sales and operations. Successful candidates will define anti-fraud strategies for PayJoy’s merchant-distributed and direct to consumer channels, be deeply quantitative and possess a balanced view of anti-fraud and conversion where economic outcome is the northstar. PayJoy is committed to the goal of building a dynamic, diverse team, and strongly encourages applications from women and minorities.

Key Responsabilities:

• Define PayJoy’s anti-fraud strategies for credit card (consumer direct)
• Measure the efficacy of PayJoy’s anti-fraud strategies
• Implement strategies that balance the tradeoff between conversion and fraud prevention
• Design strategies that are automated and highly scalable
• Lead and empower a team of analysts by example to define high-impact fraud strategies
• Collaborate with Sales to craft fraud policies for merchants that distribute PayJoy
• Build a fraud feedback loop that identifies potential lock vulnerabilities, triages them and appropriately escalates issues to PayJoy’s Lock Engineering team
• Mentor and build a high impact fraud analytics team

Qualifications:

• 7+ years designing anti-fraud strategies for consumer lending portfolios
• 3+ years managing and growing a team
• Strong SQL skills and understanding of statistics and DS modelling
• Able to use programming, processes and collaboration with business to drive results
• You have negotiated exceptional contracts with 3rd party data vendors
• Demonstrated ability to work in a fast-paced, entrepreneurial, global startup environment
• Experience with merchant distributed consumer lending products is a plus

Benefits:

• Health and life insurance for the employee and immediate family members
• Permanent contract (indefinite-term contract) with 20 vacation days
• $2,000 USD annual allowance for co-working travel
• $2,000 USD annual allowance for professional development
• Stipend/financing for a mobile phone, headphones, home office equipment, and wellness benefits

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

• Finance for the next billion
• Ownership
• Break Through Walls
• Live Communication
• Transparency & Directness
• Focus on Scale
• Work-Life Balance
• Embrace Diversity
• Speed
• Active Listening

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.