Customer Success Representative

Foundever; Perímetro Urbano Barranquilla; Presencial; COP 41.740.000 - 49.996.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly food allowance

COP 100,000 monthly benefit

Medical appointment service

Access 1DOC3 for appointments

Tenure bonus

2 extra paid days off after 1 year

Flexible bonus program

Descripción de la vacante

Foundever in Barranquilla is seeking a Customer Success Representative to drive long-term revenue growth and retention for a portfolio of merchants. You will build strong relationships with small business owners and understand their goals to tailor solutions.

You will educate merchants on products, apply consultative selling, pursue cross-sell opportunities, and help optimize pricing and platform presence for better performance.

Formación

• Fluent English communication and sales experience required.
• Ability to build trust with small business owners.
• Strong consultative selling and negotiation skills.

Responsabilidades

• Build and maintain relationships with small business owners.
• Understand each merchant’s goals, needs, and pain points.
• Use consultative selling to identify opportunities and solutions.
• Help merchants optimize pricing and platform presence.
• Educate merchants about products designed to grow their business.
• Identify sales and cross-selling opportunities.
• Collaborate with partners to improve performance and experience.
• Drive customer satisfaction, engagement, and retention.

Conocimientos

English proficiency

Sales experience

Cross-selling

Communication

Negotiation

Relationship building

Empathy

Active listening

Educación

High School Diploma

Descripción del empleo

WE’RE HIRING | CUSTOMER SUCCESS REPRESENTATIVE

Are you passionate about sales, customer relationships, and business growth? Do you have a B2+ level of English and a proven track record in sales?

Join our team as a Customer Success Representative and help small businesses grow while building long-term relationships with our merchant partners!

WHAT WILL YOU DO?

As a Customer Success Representative, you will be responsible for driving long-term revenue growth and customer retention within your assigned portfolio of merchants.

You will:

• Build and maintain strong relationships with small business owners.
• Understand each merchant’s unique business goals, needs, and pain points.
• Use consultative selling techniques to identify opportunities and recommend tailored solutions.
• Help merchants optimize their menu pricing and platform presence.
• Educate merchants about products and solutions designed to support their business growth.
• Identify sales and cross-selling opportunities.
• Collaborate with merchant partners to improve their performance and overall experience.
• Drive high levels of customer satisfaction, engagement, and retention.

COMPENSATION

Salary: Up to COP $4,110,000

Performance-based variable bonuses

SKILLS WE’RE LOOKING FOR

• Excellent written and verbal communication skills in English.
• B2+ English level.
• Proven sales experience – MUST.
• Sales and cross-selling experience.
• Strong communication and negotiation skills.
• Ability to build trust and establish long-term customer relationships.
• Empathy and active listening skills.
• Ability to understand customer needs and deliver effective solutions.
• Goal-oriented mindset and ability to work with performance targets.

REQUIREMENTS

• Must be 18 years old or older.
• High School Diploma.
• B2+ English level.
• Sales experience is a MUST.
• Availability to work 100% on-site.
• Colombian citizenship or a valid work permit.

WORK MODE

100% On-site – Barranquilla

CONTRACT

Permanent / Indefinite-Term Contract

WHAT WE OFFER

Monthly Food Allowanc

eEnjoy an additional COP $100,000 monthly benefit

. Medical Appointment Servic

eAccess 1DOC3 and schedule same-day medical appointments at no additional cost, with in-person and virtual options across different specialties

. Tenure Bonu

sCelebrate your first anniversary with a one-time COP $500,000 bonus

. Additional Paid Time Of

fAfter one year with the company, you will be eligible for 2 additional paid days off, on top of the 15 days you accumulate each year

. Flexible Bonu

sEnjoy additional benefits through our flexible bonus program

READY TO GROW WITH US