Customer Success & Product Enablement Lead

Wing Assistant; Colombia; Presencial; COP 66.960.000 - 133.920.000; Jornada completa

Descripción de la vacante

Wing Assistant is seeking a Customer Success & Product Manager to join our fast-growing team. You will bridge Customer Success, Product, and Solutions Engineering, translating customer workflows and feedback into actionable product improvements while helping customers maximize value from our platform.

You will configure integrations, build AI-powered workflows, create demos, and work cross-functionally with Product and Engineering to deliver customer outcomes.

Formación

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field.
• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, Technical Support, or a similar customer-facing role.
• Experience working with SaaS or technology products, preferably in a fast-growing or startup environment.
• Strong written and verbal communication skills, with the ability to communicate effectively with both customers and technical teams.
• Demonstrated ability to own customer issues from start to finish, including identifying the problem, finding a solution, coordinating internally, and following through to resolution.
• Highly organized and detail-oriented, with strong follow-up and project management skills.
• Strong problem-solving and analytical skills; able to break down ambiguous problems and determine practical solutions.
• Comfortable learning new software, technologies, and systems independently.
• Strong technical aptitude and willingness to work with APIs, webhooks, integrations, automation tools, scripting, and AI platforms.
• Familiarity with AI tools and LLMs, including the ability to write, test, and improve prompts.
• Ability to translate customer workflows and business requirements into clear product requirements, specifications, and actionable tasks for Product and Engineering teams.
• Comfortable working in a fast-paced, high-growth environment with limited guidance and changing priorities.
• Demonstrated resourcefulness and initiative; able to research, experiment, and find solutions independently.
• Customer-oriented mindset with the ability to understand customer goals and identify opportunities to increase product adoption and value.
• Commercial awareness and willingness to participate in upselling and account expansion opportunities.
• Ability to manage multiple customer requests, projects, and priorities simultaneously without losing attention to detail.

Responsabilidades

• Onboard customers and drive adoption and value realization.
• Own requests from first inquiry to final resolution.
• Build workflows and configure integrations for customers.
• Create demos, POCs, and customized solutions.
• Translate feedback into product requirements for engineering and product teams.
• Collaborate cross-functionally with Product and Solutions Engineering to deliver customer outcomes.

Conocimientos

Customer Success

Product Management

Solutions Engineering

AI tools

APIs

SaaS

No-code/low-code

Educación

Bachelor's degree in CS/IT or related

Herramientas

Zapier

CRM

Descripción del empleo

Wing Assistant is seeking a Customer Success & Product Manager to join our fast-growing team. You will bridge Customer Success, Product, and Solutions Engineering, translating customer workflows and feedback into actionable product improvements while helping customers maximize value from our platform.

You will configure integrations, build AI-powered workflows, create demos, and work cross-functionally with Product and Engineering to deliver customer outcomes.