Customer Success & Operations Specialist

Traba; Bogotá ciudad; On-site; COP 30,000,000 - 42,000,000; Full time

Benefits offered by this job

Competitive pay

Flexible shifts

Career development

Job summary

Traba is seeking a Business Support Specialist to deliver exceptional support to our customers and help build a new function within a fast-growing tech company. You will handle time-sensitive workforce issues, oversee shift management, and partner with Biz Ops for complex scenarios.

You are customer-focused, adaptable, and detail-oriented, with strong communication skills and a proactive ownership mindset. Flexible rotating shifts include early mornings, nights, and weekends.

Qualifications

• 1+ years of professional experience in customer success, business support, or a similar role.
• Ability to manage multiple priorities while meeting tight deadlines.
• Strong organizational skills and attention to detail.
• Proactive problem-solving with an ownership mindset.
• Enthusiastic attitude and a commitment to delivering exceptional customer experiences.

Responsibilities

• Deliver Outstanding Support: provide rapid and responsive assistance to businesses on time-sensitive workforce issues.
• Monitor and Optimize Operations: oversee daily scheduling and shift management for smooth operations.
• Empower Customers and Workers: be a trusted contact, offering solutions that meet needs.
• Streamline Processes: collaborate to improve workflows and develop standard procedures.
• Resolve Issues at Scale: handle common requests and escalate complex cases with Biz Ops as needed.
• Leverage Technology: use internal systems to track requests and guide users on the platform.
• Flexibly Rotate Shifts: work rotating schedules, including weekends and holidays, as we expand to 24x7.

Skills

Customer empathy

Relationship building

Process orientation

Communication skills

Adaptability

Job description

Traba is seeking a Business Support Specialist to deliver exceptional support to our customers and help build a new function within a fast-growing tech company. You will handle time-sensitive workforce issues, oversee shift management, and partner with Biz Ops for complex scenarios.

You are customer-focused, adaptable, and detail-oriented, with strong communication skills and a proactive ownership mindset. Flexible rotating shifts include early mornings, nights, and weekends.