Customer Success & Operations Specialist

Traba; Cartagena de Indias, Bogotá; On-site; COP 33,480,000 - 61,380,000; Full time

Benefits offered by this job

Competitive pay

Career development

Shape a new function

Flexible shifts

Job summary

Traba is seeking an entrepreneurial and motivated Business Support Specialist to join our team and play a pivotal role in delivering exceptional support to our customers. This role offers the opportunity to build a new function, streamline operations, and make a meaningful impact on businesses using our platform.

As a frontline contact, you will resolve day-to-day inquiries, optimize workflows, and collaborate across teams to ensure smooth scheduling and 24x7 support readiness as we scale.

Qualifications

• Minimum 1 year of professional experience in customer success, business support, or similar.
• Ability to manage multiple priorities and meet tight deadlines.
• Strong organizational skills with attention to detail.
• Proactive problem-solving and ownership mindset.
• Enthusiastic about delivering exceptional customer experiences.

Responsibilities

• Deliver outstanding support to businesses with fast, high-touch assistance on time-sensitive workforce issues.
• Monitor and optimize operations by overseeing daily scheduling and shift management.
• Empower customers and workers as a trusted contact and solution provider.
• Streamline processes by collaborating with teams to improve workflows and SOPs.
• Resolve standard requests (about 80% of tickets) and escalate complex cases with Biz Ops.
• Leverage internal systems to monitor requests and help users navigate the platform.
• Flexibly rotate shifts including early mornings, late nights, weekends, and holidays.

Skills

Customer-centric

Process orientation

Adaptability

Resilient problem-solving

Excellent communication

Job description

Traba is seeking an entrepreneurial and motivated Business Support Specialist to join our team and play a pivotal role in delivering exceptional support to our customers. This role offers the opportunity to build a new function, streamline operations, and make a meaningful impact on businesses using our platform.

As a frontline contact, you will resolve day-to-day inquiries, optimize workflows, and collaborate across teams to ensure smooth scheduling and 24x7 support readiness as we scale.