Customer Success Manager: Elevate Onboarding & Growth

Ringover North America; Bogotá; Presencial; COP 42.000.000 - 64.000.000; Jornada completa

Descripción de la vacante

Ringover North America is seeking a proactive Customer Success Manager in Bogotá, focusing on building strong client relationships, guiding onboarding, and driving value for customers.

You will champion the customer journey, deliver tailored training, and work with Account Managers to identify growth opportunities, while coordinating with internal teams to ensure a seamless experience for clients.

Formación

• 1–2 years of experience in a customer success, account management, or client-facing role.
• Proactive mindset and initiative in solving problems.
• Excellent interpersonal and client-facing communication skills.
• Customer-first approach with tailored solutions.
• Analytical and tech-savvy with data usage and platforms.

Responsabilidades

• Delivering a world-class onboarding experience and helping clients hit the ground running.
• Boosting customer loyalty and reducing churn.
• Identifying upsell and cross-sell opportunities with Account Managers to increase MRR.
• Championing the customer voice and using feedback to improve the journey.
• Providing hands-on support through tailored training and needs assessments.
• Improving the user experience by spotting friction and suggesting improvements.
• Collaborating with cross-functional teams to address client issues.
• Turning clients into advocates and communicating customer insights for product evolution.
• Managing key success touchpoints from training to business reviews and ticket tracking.

Conocimientos

Customer success

Account management

Interpersonal skills

Analytical skills

Tech-savvy

English proficiency

Bilingual (Spanish a plus)

Herramientas

CRMs

Video conferencing tools

Digital platforms

Descripción del empleo

Ringover North America is seeking a proactive Customer Success Manager in Bogotá, focusing on building strong client relationships, guiding onboarding, and driving value for customers.

You will champion the customer journey, deliver tailored training, and work with Account Managers to identify growth opportunities, while coordinating with internal teams to ensure a seamless experience for clients.