Customer Succes Manager - Enterprise

INGEPSY; Bogotá; Presencial; COP 279.616.000 - 434.958.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a Customer Success Manager (Enterprise) for the NOLA region. You will own the end-to-end customer journey for a portfolio of enterprise accounts, building relationships with senior decision makers and driving governance across teams to ensure renewals and expansion.

You will translate product usage and operational data into ROI conversations, identify expansion opportunities, and mitigate risk through health indicators and proactive engagement.

Formación

• Strong commercial acumen with renewals, contract value and expansion awareness.
• Executive presence to lead outcome-driven discussions with senior stakeholders.
• Analytical, data-driven mindset to translate product usage into ROI narratives.
• Structured governance, documentation, and CRM hygiene for renewal predictability.
• Ability to multi-thread relationships and mitigate risk well ahead of renewals.

Responsabilidades

• Own end-to-end customer journey for a portfolio of enterprise accounts.
• Build and maintain relationships with senior decision makers.
• Drive governance: cadence, agendas, follow-ups, escalation paths.
• Translate usage and data into ROI and operational impact narratives.
• Identify expansion opportunities and partner with revenue leaders.
• Detect risk early through health indicators and stakeholder engagement.
• Coordinate Product, Implementation, Support, and Revenue teams to unblock outcomes.
• Maintain accurate account context and activity in CRM and tools.

Conocimientos

Commercial acumen

Executive presence

Analytical mindset

Operational discipline

Relationship management

Adaptability

Herramientas

CRM software

Data tooling

Descripción del empleo

We are looking for a Customer Success Manager (Enterprise) for the NOLA region. We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries.

• Own the end-to-end customer journey for a portfolio of enterprise accounts.
• Build and maintain relationships with key stakeholders, including senior decision makers.
• Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
• Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
• Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
• Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
• Maintain accurate account context and activity tracking in CRM and internal tooling.

Requirements

• Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy - comfortable connecting customer outcomes to revenue impact.
• Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.
• Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.
• High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.
• Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.
• Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.