Technical Account Manager

nue; Bogotá; Presencial; COP 120.000.000 - 160.000.000; Jornada completa

Descripción de la vacante

nue in Bogotá, Colombia seeks a Technical Account Manager to act as a trusted advisor, bridging technical support, product teams and customer success to maximize value from our revenue platform.

You will become an expert in Nue’s analytics and dashboards, presenting value to executives and driving adoption across enterprise accounts while balancing empathy, rigor, and strategic thinking.

Formación

• 5+ years in the Quote-to-Cash domain or SaaS recurring revenue
• 5+ years in a Technical Account Manager/Similar customer-facing role
• Strong technical foundations across APIs, integrations and cloud platforms
• Experience with CRM, ERP, billing or revenue platforms (Salesforce/NetSuite/Stripe/Zuora)
• Proven ability to troubleshoot cross-system issues and drive resolutions

Responsabilidades

• Build trust with key customer decision makers and influencers.
• Act as a technical advisor ensuring customer success with the platform.
• Understand customers' business needs and guide them to Nue solutions.
• Conduct regular check-ins, QBRs and deep dives.
• Understand customer architecture, use cases and integrations for tailored recommendations.
• Guide customers on best practices, scalability and optimization of the platform.
• Own high-priority escalations, coordinating with engineering and support.
• Assist with technical onboarding and adoption of the platform.

Conocimientos

Relationship building

Cross-functional collaboration

Strategic thinking

Communication

Problem solving

Prioritization

Herramientas

Salesforce

NetSuite

Stripe

Zuora

Descripción del empleo

What You’ll Do:

As a Technical Account Manager (TAM), you will be a trusted advisor to our customers, ensuring they maximize value from our platform. You will bridge the gap between technical support, product teams and customer success, providing high-touch guidance, proactive support, and strategic recommendations.

You will inform Nue’s product roadmap by conveying key customer insights to our product and engineering teams. To excel in this role, you need a customer-centric mindset that balances empathy, rigor, creativity, and strategic thinking.

You will become an expert in Nue’s products, methodology and customer value so that our customers can maximize Nue’s revenue platform. You will be an expert in Nue’s analytics and dashboards so that you can present the value and outcomes to diverse stakeholder groups, communicate effectively with C-level executives (often CFOs) of large enterprises and drive adoption of our products and solutions by achieving business goals and driving innovation.

Responsibilities:

• Build trust and strategic relationships with key customer decision makers and influencers.
• Act as a technical advisor for customers, ensuring their success with the Nue platform.
• Gain deep understanding of customers’ business needs and strategically guide them to solutions leveraging Nue’s products.
• Conduct regular check-ins, support QBRs, and technical deep dives to align solutions with customer goals.
• Understand customer architecture, use cases, and integrations to provide tailored recommendations.
• Guide customers on best practices, scalability, and optimization of our platform.
• Own high-priority escalations, coordinating with engineering and support teams.
• Assist with technical onboarding, ensuring customers configure and adopt the platform successfully.

What You’ll Bring:

You have a passion for building relationships and solving customer problems. You will build trusted relationships with key customer contacts to ensure Nue solutions continue delivering value. You have the experience to manage multiple customer relationships.

You want to make a difference; to join a team that is revolutionizing revenue operations. You enjoy solving business problems, providing best practices and developing solutions to help companies simplify and accelerate their business processes.

• 5+ years of experience in the Quote-to-Cash domain, supporting subscription, usage-based, or hybrid billing models.
• 5+ years of experience in a Technical Account Manager, Solutions Engineer, Support Engineer, or similar customer-facing technical role within a SaaS company.
• Strong technical foundation, including APIs, integrations, cloud platforms, and modern web technologies.
• Hands-on experience with CRM, ERP, billing, payments, or revenue platforms, such as Salesforce, NetSuite, Stripe, Zuora, or similar systems.
• Proven ability to troubleshoot complex, cross-system issues, identify root causes, and drive resolution across internal and external stakeholders.
• Excellent communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.
• Highly organized with a hands-on, roll-up-your-sleeves mindset; comfortable owning issues end to end and collaborating across teams.
• Calm, positive, and effective under pressure, especially when managing escalations or high-impact customer issues.
• Strong curiosity and desire to continuously learn new technologies, processes, and product capabilities.
• Ability to manage multiple customer accounts simultaneously, prioritize effectively, and balance reactive and proactive work.
• Comfortable working in a fast-paced, startup environment where processes are evolving and ownership is expected.