Customer Service Sales Representative

A Hiring Group; Colombia; Remote; COP 132,061,000 - 204,695,000; Full time

Job summary

Cleenora Maids & Cleaning Services, a US-based cleaning company, seeks a Remote Sales Representative for inbound and outbound calls to convert inquiries into bookings. You will manage a sales pipeline and build lasting customer relationships.

The role requires fluent English, strong negotiation, and experience with CRM tools. You will work US Pacific Time hours and drive revenue across residential and commercial clients.

Qualifications

• Proven experience in phone-based sales and closing deals.
• Fluent English (C1+), strong spoken communication.
• Experience handling inbound and outbound leads.
• Strong negotiation and relationship-building abilities.
• Experience using CRM systems and maintaining sales records.
• Self-motivated, organized, and able to meet sales targets.
• Availability to work US Pacific Time business hours.

Responsibilities

• Handle inbound calls, quotes, and close bookings.
• Proactively contact potential customers and follow up leads.
• Manage sales pipeline, overcome objections, close deals over the phone.
• Promote recurring cleaning plans and premium services.
• Develop B2B opportunities with offices, property managers, Airbnb hosts.
• Maintain CRM records of calls, quotes, bookings and results.
• Support marketing campaigns and customer reactivation.

Skills

Phone-based sales

Fluent English

Lead qualification

Negotiation

CRM experience

Sales targets

Relationship building

Tools

CRM software

Job description

Remote Sales Representative (Inbound & Outbound)

Location: Remote, Latin America

Schedule: Full-Time | 8:00 AM to 5:00 PM or 11:00 AM to 8:00 PM, Los Angeles Time

Market: United States (Residential & Commercial Cleaning)

About the Company

Cleenora Maids & Cleaning Services is a US-based cleaning services company serving residential and commercial customers. We are looking for a results-driven Sales Representative who can turn customer inquiries into confirmed bookings, proactively generate new business, and build long-term customer relationships.

This is a sales-focused role combining inbound lead conversion, outbound prospecting, customer communication, and ongoing account development.

Key Responsibilities

• Inbound Sales: Handle incoming calls, website inquiries, and messages, qualify leads, provide quotes, and close bookings.


• Outbound Sales: Proactively contact potential customers, follow up with previous leads, and generate new residential and commercial opportunities.


• Follow-Up & Closing: Manage sales pipelines, overcome objections, recover unconverted leads, and consistently close deals over the phone.


• Upselling & Retention: Promote recurring cleaning plans, premium services, and additional offerings to maximize customer value.


• B2B Sales: Identify and develop opportunities with offices, property managers, Airbnb hosts, and other commercial clients.


• Customer Experience: Ensure accurate communication about pricing, service details, scheduling, and customer expectations.


• CRM Management: Maintain organized records of calls, quotes, follow-ups, bookings, and sales results.


• Sales Initiatives: Support promotional campaigns, customer reactivation, referrals, and prospecting activities.

What We're Looking For

Required:

• Proven experience in phone-based sales, including closing deals and handling objections.


• Fluent English (C1 or higher), with excellent spoken communication skills.


• Experience handling inbound leads and making outbound sales calls.


• Strong negotiation, persuasion, and relationship-building abilities.


• Experience using CRM systems and maintaining accurate sales records.


• Self-motivated, organized, and comfortable working toward measurable sales targets.


• Availability to work US Pacific Time business hours.

Preferred:

• Sales experience in US-based companies or with American customers.


• Experience in residential cleaning, home services, HVAC, property management, or similar industries.


• Experience selling recurring services, subscriptions, or service packages.


• Experience in both B2C and B2C sales.

What We Offer

• Fully remote opportunity working with a US-based company.


• Exposure to both residential and commercial sales.


• Opportunity to develop your sales skills and take ownership of customer relationships.


• Structured sales processes, training, and ongoing support.


• A performance-driven environment with opportunities for professional growth.

We are looking for sales professionals who don't just answer calls, but know how to convert conversations into revenue.