Customer Service Professional

CMA CGM; Bogotá; Presencial; COP 36.000.000 - 48.000.000; Jornada completa

Descripción de la vacante

CMA CGM Colombia is seeking a dynamic Customer Service Professional to be the focal point for customers, solving queries in a formal, respectful and agile manner.

Based in Bogotá, you will coordinate internal responses, monitor service delivery, maintain reports, promote relevant products, and liaise with customers to coordinate system modifications as needed. Requires 3+ years in customer service in customs, logistics and related fields, plus strong MS Office skills.

Formación

• Bachelor's degree in International Business or related field.
• Knowledge of Colombian customs and ports regulations is required.
• Minimum of 3 years of Customer Service experience in customs, logistics, freight forwarding, ports or shipping.
• Advanced MS Office skills, especially Excel and PowerPoint.

Responsabilidades

• Coordinate internally and/or respond to customer queries related to services.
• Monitor service delivery according to customer status and track and trace upon delivery.
• Maintain daily, weekly and monthly reports/dashboards to stakeholders.
• Participate to the promotion of relevant products or services when talking to customers.
• Contact customers and coordinate system modifications when needed.

Conocimientos

Problem solving

Quick learner

Patience

Self-control

Flexibility

Analytical

Educación

Bachelor's degree in International Business or related field

Herramientas

MS Office Suite

Excel

PowerPoint

Descripción del empleo

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Job overview - Customer Service Professional:

We are seeking a dynamic and motivated Customer Service Professional to join our team in Colombia. The purpose of this role is to be the focal point for customers to solve their queries and requirements in a formal, respectful and agile manner.

If you are passionate about interacting with customers from different industries, enjoy challenges and permanent learning this is the opportunity for you. We are a leading company in logistics services, well established in Colombia.

Main Responsibilities:

• Coordinate internally and/or respond to customer queries related to services
• Monitor service delivery according to customer status and track and trace upon delivery
• Maintain daily, weekly and monthly reports/dashboards to stakeholders
• Participate to the promotion of relevant products or services when talking to customers
• Contact customers and coordinate system modifications when needed

Competences:

• Problem solving
• Quick learner
• Patience and selfcontrol
• Flexibility and adaptability
• Analytical

Requirements for applying:

• Bachelor's degree in International Business or related field.
• Knowledge in Colombian customs and ports regulations is required.
• Minimum of 3 years of Customer Service experience in customs, logistics, freight forwarding, ports or shipping.
• Advanced user in MsOffice Suite (Excel, Power Point, etc).