Customer Service Pro: Growth, Training & Top Pay

iQor (branded as iQor CXBPO™); Perímetro Urbano Barranquilla; Hybrid; COP 11,160,000 - 16,740,000; Full time

Job summary

iQor CXBPO is seeking polite, professional Customer Service Call Center Agents to represent our clients and provide remarkable service to customers via phone. You will handle high volumes of calls, listen to customers, and provide accurate and efficient responses.

Role requires empathy, independent and collaborative work, strict attendance, and the ability to work nights and weekends. High school diploma or equivalent is required.

Qualifications

• Experience in customer service in a call center or retail environment.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound and outbound calls with energy and enthusiasm.
• Build lasting relationships with customers and team members.
• Strive to meet or exceed call center metrics and quality standards.
• Aim for first-call resolution and own customer issues.
• Educate customers about clients' products and services.

Skills

Empathy

Teamwork

Attention to detail

Attendance reliability

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor CXBPO is seeking polite, professional Customer Service Call Center Agents to represent our clients and provide remarkable service to customers via phone. You will handle high volumes of calls, listen to customers, and provide accurate and efficient responses.

Role requires empathy, independent and collaborative work, strict attendance, and the ability to work nights and weekends. High school diploma or equivalent is required.