Customer Service Analytics Specialist

MAJORITY; Bogotá ciudad; Presencial; COP 42.000.000 - 65.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

Direct impact on global CS

Descripción de la vacante

MAJORITY is seeking a Customer Service Analytics Analyst to own analytics for the Customer Service organization. You will build dashboards for CS KPIs, monitor performance, and collaborate with leadership to translate data into actionable business decisions.

The role emphasizes autonomy, proactive analysis, and exploring AI/automation to improve efficiency and visibility across global customer operations. Fluency in Spanish and English is expected.

Formación

• Bachelor’s degree in analytics, engineering, economics, business, science, or related field.
• Strong analytics skills with experience in KPI tracking and reporting.
• Experience with dashboards and reporting tools (Looker, BI tools).

Responsabilidades

• Own and develop analytics for our Customer Service organization.
• Build dashboards and reporting for CS KPIs and metrics.
• Monitor performance, identify trends, risks, and opportunities, and perform root cause analyses.
• Partner with CS leadership to turn data into actionable recommendations.
• Explore AI, automation, and new analytical tools to improve visibility and efficiency.

Conocimientos

Data analytics

KPIs & dashboards

Excel/Sheets

Autonomy & ownership

Communication of insights

Bilingual (ES/EN)

Educación

Bachelor’s degree in Analytics, Engineering, Economics, Business, Science, or related field

Herramientas

Looker

Intercom

Google Sheets

Excel

Descripción del empleo

MAJORITY is seeking a Customer Service Analytics Analyst to own analytics for the Customer Service organization. You will build dashboards for CS KPIs, monitor performance, and collaborate with leadership to translate data into actionable business decisions.

The role emphasizes autonomy, proactive analysis, and exploring AI/automation to improve efficiency and visibility across global customer operations. Fluency in Spanish and English is expected.