Data-Driven Business Analyst - Ops Insights & Dashboards

IntouchCX; Bogotá; Presencial; COP 89.280.000 - 133.920.000; Jornada completa

Descripción de la vacante

IntouchCX is seeking a Business Analyst to transform operational and client data into actionable insights across Operations, Quality, Training, and Client teams. This role emphasizes hands-on data analysis, metric design, and storytelling to drive decisions.

You will partner with leaders to understand questions, perform complex data analysis, and explain what is happening, why, and what actions to take. English communication is essential.

Formación

• 3+ years of experience in a Business Analyst, Data Analyst, or Business Intelligence role.
• Experience working with operational or performance data in fast-paced environments is strongly preferred.
• Strong experience in data analysis, including data cleaning, transformation, and interpretation.
• Proficiency in SQL; experience with BigQuery is highly preferred.
• Hands-on experience with BI tools such as Looker Studio.
• Experience using Python for data analysis and data visualization.
• Strong written and verbal communication skills in English.
• Ability to translate complex analyses into clear, business-oriented narratives.

Responsabilidades

• Analyze large and complex operational, quality, and performance datasets to identify trends, risks, and opportunities.
• Design, calculate, and maintain key performance metrics aligned with business and client objectives.
• Use data to explain the root causes behind operational issues and performance changes.
• Support ad-hoc and recurring analytical requests from Operations, Quality, Training, and Client teams to uncover patterns and drivers of performance.
• Partner with stakeholders to translate business questions into analytical approaches.
• Design and develop dashboards and reports using BI tools (Looker Studio).
• Ensure reports are intuitive, accurate, and focused on driving decisions.
• Continuously improve dashboards by refining metrics and visuals.
• Clean, transform, and validate raw data from multiple sources.

Conocimientos

SQL

Python

Data analysis

Data storytelling

English communication

Educación

Bachelor's degree in Mathematics, Statistics, Engineering, Finance, Business Analytics, Data Science, or related field

Herramientas

Looker Studio

BigQuery

Descripción del empleo

IntouchCX is seeking a Business Analyst to transform operational and client data into actionable insights across Operations, Quality, Training, and Client teams. This role emphasizes hands-on data analysis, metric design, and storytelling to drive decisions.

You will partner with leaders to understand questions, perform complex data analysis, and explain what is happening, why, and what actions to take. English communication is essential.