Core Network Delivery Lead (SDM) – 5G & CSP

Miaki Myanmar Ltd

Colombia

Remoto

PEN 378.000 - 619.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

Miaki Myanmar Ltd is seeking an experienced Senior Service Delivery Manager – Core Network for placement with a reputed Telco-based client in Asia. You will own end-to-end delivery of Core Network managed services, ensuring SLA/KPI performance, service quality, and customer satisfaction across Packet Core, CS Core, IMS/VoLTE, 5G Core, and SDM.

The role requires 12+ years in Telecom with 8+ years in Core Network Delivery, strong ITIL, and multi-vendor coordination.

Competenze

Bachelor’s degree in EEE, ETE, CSE or related engineering discipline.
MBA or equivalent business qualification is an advantage.
12+ years in Telecom with an operator, OEM, or managed services provider.
8+ years in Core Network Service Delivery, Managed Services, or Account Delivery.
Proven experience managing SLA/KPI-driven contracts with mobile operators.
Experience handling major incidents and presenting RCA to senior customer management.

Mansioni

Own end-to-end delivery of Core Network managed services and support contracts.
Monitor SLA, KPI, and OLA performance and take corrective actions.
Ensure network availability, service continuity, and performance targets.
Maintain service catalogues, service levels, operational procedures, and documentation.
Lead monthly/quarterly service reviews, steering committees, and governance meetings.
Present service performance, risks, improvement plans, and roadmaps to senior stakeholders.
Drive customer satisfaction, contract renewal, and account growth.
Oversee major incident management for critical Core Network outages.
Lead bridge calls and ensure timely customer communication.
Drive RCA and Problem Management to prevent recurring faults.
Govern changes involving upgrades, patches, expansions, migrations, configurations.
Drive reduction of MTTR and repeat incidents through post-incident reviews.
Ensure ITIL-aligned Incident, Problem, Change, and Service Level Management.
Govern Core Network upgrades, capacity expansions, migrations, feature launches, and network consolidation.
Oversee 4G/5G Core rollouts, including VNF/CNF deployments.
Manage and govern SDM deployment, integration, testing, migration, commissioning, and handover.
Coordinate testing, acceptance, operational handover, and readiness before go-live.
Coordinate engineering, operations, vendor, and customer teams throughout lifecycle activities.
Manage service scope, deliverables, service credits/penalties, and change requests.
Support P&L management, budgeting, forecasting, cost control, and margin protection.
Identify additional service, expansion, and change-request opportunities.
Coordinate with account/commercial teams on contract matters.
Manage multi-vendor coordination across Core Network and SDM environments.
Lead service improvement, automation, and operational efficiency initiatives.
Monitor capacity and service trends and recommend proactive optimization.
Support security hardening, compliance audits, and regulatory requirements.