Cold Caller / Telemarketer

LD CALL SERVICES SAS; Bogotá ciudad; A distancia; COP 93.420.000 - 130.788.000; Jornada completa

Descripción de la vacante

Roofs in a Box is seeking a Cold Caller / Telemarketer to support our sales efforts by contacting prospective homeowners, qualifying leads, and scheduling in-home consultations for the sales team. The role emphasizes a high-volume, script-driven approach with a focus on performance metrics and CRM documentation.

The ideal candidate is a confident communicator who handles objections well, works independently, and collaborates with a U.S.-based team in a fast-paced environment.

Formación

• 1+ year of professional experience in cold calling, telemarketing, appointment setting, inside sales, or call center environments.

Responsabilidades

• Make a high volume of outbound calls to prospective homeowners using company-provided lead lists.
• Follow established cold-calling scripts, talking points, and proven call strategies.
• Clearly communicate the value of roofing and home improvement services.
• Identify and qualify prospects based on needs, interest, and eligibility.
• Overcome objections and maintain productive conversations with prospective customers.
• Schedule qualified homeowners for in-home consultations with the sales team.
• Follow up with warm leads and prospects with prior interest.
• Meet or exceed daily and weekly call volumes and appointment-setting targets.

Conocimientos

Cold calling

Appointment setting

Active listening

Verbal communication

Objection handling

CRM

Lead qualification

Herramientas

CRM systems

Lead Perfection

Microsoft 365

Descripción del empleo

Cold Caller / Telemarketer

Remote | U.S. Pacific Time (PST/PDT) | Full-Time

About Roofs in a Box

At Roofs in a Box (RIB), we connect U.S. roofing and construction companies with highly skilled remote professionals who become an extension of their teams. Our contractors work closely with U.S.-based businesses to provide reliable, specialized support while helping companies grow efficiently.

We are currently seeking a Cold Caller / Telemarketer to support our client's sales and marketing efforts by proactively contacting prospective homeowners, qualifying leads, and scheduling appointments for the sales team.

Position Overview

The Cold Caller / Telemarketer will be responsible for making a high volume of outbound calls to prospective customers, following an established script and call strategy, identifying customer interest, and converting qualified prospects into scheduled in-home consultations.

The ideal candidate is a confident and persuasive communicator who is comfortable making cold calls, handling objections, engaging homeowners in conversation, and consistently working toward daily and weekly appointment-setting goals.

This position requires someone who is results-driven, resilient, organized, and comfortable working in a fast-paced sales environment.

Key Responsibilities

Cold Calling & Appointment Setting

• Make a high volume of outbound calls to prospective homeowners using company-provided lead lists.
• Follow established cold-calling scripts, talking points, and proven call strategies.
• Clearly communicate the value of the Company's roofing and home improvement services.
• Identify and qualify prospects based on their needs, interest, and eligibility.
• Overcome common objections and maintain productive conversations with prospective customers.
• Schedule qualified homeowners for in-home consultations with the sales team.
• Follow up with warm leads and prospects who have previously expressed interest.
• Consistently meet or exceed daily and weekly call volume and appointment-setting targets.

Lead & CRM Management

• Accurately document call outcomes, customer information, qualification details, and follow-up requirements in the CRM.
• Maintain accurate and up-to-date lead information to support sales team visibility and follow-up.
• Ensure all customer interactions and appointment information are properly recorded.
• Help maintain lead data quality and identify discrepancies or incomplete information.

Customer Communication

• Respond professionally to customer questions and initial inquiries.
• Listen actively to homeowners and identify their needs before recommending the next step.
• Provide a positive customer experience during every interaction.
• Communicate professionally and respectfully, including when handling difficult conversations or objections.
• Follow up consistently with leads according to established processes.

Training & Continuous Improvement

• Participate in regular training and coaching sessions.
• Continuously improve product knowledge, communication skills, objection handling, and appointment-setting techniques.
• Apply feedback from management and sales leadership to improve call performance.
• Stay adaptable as scripts, campaigns, lead sources, and processes evolve.
• Support the Company's transition toward a more digital-first marketing and lead-generation strategy.

What We're Looking For

• Previous experience in cold calling, telemarketing, appointment setting, inside sales, or call center environments.
• Strong verbal communication and active listening skills.
• A confident, persuasive, and professional phone presence.
• The ability to build rapport quickly with prospective customers.
• Comfort making a high volume of outbound calls every day.
• Strong objection-handling and problem-solving skills.
• A results-oriented mindset and motivation to achieve measurable targets.
• The ability to follow a structured script while still maintaining a natural conversation.
• Strong organization and attention to detail when managing leads and CRM information.
• Resilience when dealing with rejection and challenging conversations.
• The ability to work independently while collaborating effectively with a U.S.-based team.
• A willingness to receive coaching and continuously improve performance.

Core Competencies

• Communication – Speaks clearly and persuasively, listens actively, asks appropriate questions, and communicates professionally with customers and team members.
• Customer Service – Responds promptly to customer needs, handles difficult situations professionally, and maintains a positive customer experience.
• Productivity & Dependability – Consistently meets schedules, call-volume expectations, deadlines, and appointment-setting objectives.
• Initiative – Takes ownership of responsibilities, looks for opportunities to improve performance, and proactively addresses challenges.Stress Management & Resilience – Remains professional and focused under pressure, and handles rejection without allowing it to negatively affect performance.
• Teamwork – Works effectively with the sales and marketing teams, welcomes feedback, and contributes to shared goals.

Experience

1+ year of professional experience in cold calling, telemarketing, appointment setting, inside sales, or a call center environment preferred.

Experience in roofing, home improvement, construction, or other home services is a plus but not required.

Language Skills

Strong English communication skills, both verbal and written.

Ability to communicate clearly and professionally with U.S.-based homeowners.

Ability to understand and follow scripts, instructions, correspondence, and CRM notes.

Computer Skills

Comfortable working with CRM systems and web-based software.

Proficiency with Microsoft Office/Microsoft 365.

Experience with Lead Perfection is a plus.

Ability to learn and navigate new systems and technology quickly.