Cloud Support Engineer (U$D) – ID #299

Werben HR

Colombia

Presencial

COP 218.688.000 - 312.412.000

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Long-term professional growth opportunities

Collaborative engineering culture

Professional growth

Descripción de la vacante

A leading technology recruitment firm is seeking a Cloud Support Engineer to support an internal cloud platform in a remote role from LATAM countries. Responsibilities include managing AWS operations, triaging service requests, and supporting CI/CD workflows. The ideal candidate will possess strong analytical skills and have 3-4 years of experience in cloud environments. This position emphasizes collaboration and communication while ensuring platform reliability and efficiency.

Formación

3–4 years supporting cloud platforms or developer tooling in production.
Strong AWS experience in API/CLI-driven environments.
Excellent English communication skills required.
Strong Git fundamentals (branching, merges, protected branches, MR workflows).
Scripting skills in Python and/or Bash for automation.

Responsabilidades

Triage service requests and drive tickets to closure.
Fulfill AWS access requests and troubleshoot operational issues.
Support CI/CD pipeline workflows and repository access.
Fulfill AWS access requests, including IAM roles/policies and least-privilege adjustments.
Troubleshoot CI/CD pipelines, repositories, and runbooks; develop automation scripts.

Conocimientos

AWS operations

GitLab CI/CD

Python scripting

Analytical skills

Troubleshooting abilities

Herramientas

AWS CLI

Git

Terraform

Descripción del empleo

4 March, 2026

LATAM, 100% Remote, U$D

Employment Type: Full-Time | Long-Term

Location: Remote from Argentina, Uruguay, or Brazil

Time Zone: PST business hours

Industry: Digital Agriculture

About the Role

We are seeking a Cloud Support Engineer to support an internal cloud platform operating in an automation-first environment.

This role focuses on AWS operations and Developer Experience, supporting access management, IAM configurations, CI/CD pipelines, repositories, workflows, and internal tooling. The position requires strong ticket ownership, technical troubleshooting skills, and the ability to continuously improve operational efficiency.

You will play a key role in ensuring reliable platform operations while helping development teams deliver faster and more securely.

Key Responsibilities

Support Intake & Ticket Ownership

Triage incoming service requests, clarify requirements, prioritize work, and drive tickets to closure.
Provide strong customer communication, including timely updates and clear resolution notes.
Identify recurring request patterns and propose improvements to reduce ticket volume and resolution time.

AWS Access & Operational Support

Fulfill AWS access requests, including IAM roles and policies, permission troubleshooting, and least-privilege adjustments.
Investigate operational issues (“why is this failing?”) across logs, permissions, connectivity, and service configuration.
Partner with platform and security teams to ensure consistent remediation and compliance.

Developer Experience (CI/CD & Repositories)

Troubleshoot GitLab CI/CD pipeline issues (runners, permissions, secrets/variables, artifacts, templates).
Support repository workflows, including access controls, branch protections, and merge strategies.
Promote standardized patterns that improve delivery reliability and reduce support dependency.
Create and maintain practical runbooks, knowledge base articles, and FAQs.
Develop small automation scripts (Python/Bash) to eliminate repetitive manual tasks.
Contribute minor updates to Infrastructure-as-Code patterns (e.g., Terraform modules), following established standards.

Basic Qualifications

Intermediate to advanced English communication skills.
Self-motivated and comfortable operating in evolving, fast-paced environments.
Strong collaboration skills combined with individual ownership.
Excellent analytical and troubleshooting abilities.
High level of accountability and operational discipline.

Required Experience

3–4 years supporting cloud platforms, infrastructure, or developer tooling in production environments.
Strong hands-on AWS experience in API/CLI-driven environments (not console-based only), including:
- Operating via AWS CLI and SDKs (e.g., boto3).
- Diagnosing and configuring AWS resources programmatically (IAM roles/policies, STS assume-role flows, CloudWatch logs, S3 access, EC2/VPC basics).
- Deep understanding of IAM policy evaluation and least-privilege principles.
Practical troubleshooting across logs, metrics, and networking fundamentals (DNS, TLS/HTTP, security groups, routing).
Experience supporting GitLab CI/CD pipelines and developer workflows.
Strong Git fundamentals (branching, merging, protected branches, MR workflows).
Scripting skills in Python and/or Bash for automation and operational efficiency.
Clear written communication and strong ticket ownership practices.

Preferred Qualifications

Familiarity with Infrastructure-as-Code (Terraform or CloudFormation), including reading plans and making controlled changes via PRs.
Experience with observability tools (CloudWatch, Datadog) for log analysis and alert triage.
Exposure to security/compliance workflows (access reviews, audit tracking, secure secret handling).
Exposure to container environments (ECS, EKS, Kubernetes).

What We Offer