Closing Team Leader

World Business Lenders, Llc; Bogotá; Remote; COP 189,843,000 - 284,765,000; Full time

Benefits offered by this job

PTO

Fully remote work environment

Job summary

World Business Lenders, LLC is seeking an experienced Closing Operations professional to manage the daily workflow and keep loans progressing from Clear-to-Close through funding. You will support Closers, coordinate with internal departments and external partners, and uphold quality standards in a fully remote environment.

This role emphasizes strong communication, meticulous documentation, and proactive issue resolution to protect collateral and meet SLAs across the closing process.

Qualifications

• Strong knowledge of loan closing, title clearance, and collateral documentation.
• Ability to manage workloads, meet deadlines, and honor SLAs.
• Excellent communication with internal teams and external partners.
• Experience guiding teams, coordinating workflows, and deadlines.
• Detail-oriented with rigorous documentation and QA practices.

Responsibilities

• Daily Closing Operations: assist the Closing Manager with workflow, assignments, and priorities.
• Monitor the closing pipeline to ensure on-schedule closings and timely funding.
• Provide guidance to Closers on requirements, procedures, and compliance.
• Review loan documents, settlement statements, payoff docs, and closing instructions.
• Coordinate with underwriting, title, legal, and funding to resolve conditions.
• Identify delays and escalate issues to the Closing Manager, handling complex closings as needed.
• Team Support: onboarding, training, and workload management for new staff.
• Quality and Process: review packages, reduce errors, and enforce checklists.
• Compliance and Risk: ensure adherence to policies and regulatory requirements.

Skills

Leadership

Accountability

Teamwork

Clear communication

Prioritization

Adaptability

Attention to detail

Problem solving

Education

Bachelor's or Associate's degree or equivalent experience

Tools

Loan origination systems

Document management platforms

E-signature tools

Microsoft Excel

CSC title system

NETRO title system

Job description

Overview

• At World Business Lenders (WBL), we provide flexible, short-term commercial loans backed by real estate to help small and medium‑sized businesses across the United States, particularly those facing difficulties securing traditional financing.
• We are a fast-moving, results‑driven organization focused on efficient execution, strong risk management, and protecting the company's collateral position.

About the Role

• Maintain an organized and efficient closing pipeline.
• Ensure loans progress from Clear-to-Close through funding within established timelines.
• Support Closing Analysts in meeting productivity, accuracy, and quality expectationsIdentify and resolve closing issues before they cause delays.
• Ensure closing documentation is accurate and complete.
• Reduce closing errors and post‑closing deficiencies.
• Maintain effective communication with internal departments and external closing partners.
• Escalate complex issues to the Closing Manager promptly. .

What Success Looks Like

• Maintain an organized, productive Closing Team with clear priorities and accountability.
• Ensure loans progress efficiently from Clear-to-Close through closing and funding, meeting established SLAs and quality standards.
• Promote accurate and complete closing documentation while minimizing delays and post‑closing defects.
• Identify workflow bottlenecks, resolve routine operational issues, and elevate complex exceptions appropriately.
• Support effective coordination across internal departments and external partners while helping protect WBL's collateral position.

What You'll Be Doing

• Daily Closing Operations
  • Assist the Closing Manager with daily workflow, loan assignments, and closing priorities.
  • Monitor the closing pipeline to ensure loans remain on schedule.
  • Provide guidance and support to Closing Analysts on closing requirements and procedures.
  • Review loan documents, settlement statements, payoff documentation, closing instructions, and related closing documentation.
  • Verify that required closing conditions have been satisfied or appropriately approved before closing.
  • Coordinate with Underwriting, Credit, Processing, Title, Legal, and Funding to resolve outstanding conditions.
  • Identify potential closing delays and communicate concerns to the Closing Manager.
  • Assist with complex or time‑sensitive closings as needed.
• Team Support & Training
  • Serve as the first point of contact for Closing Analysts regarding daily operational questions.
  • Assist with onboarding, training, and development of new team members.
  • Monitor individual workloads and assist with prioritizing assignments.
  • Provide feedback on work quality, accuracy, and productivity.
  • Reinforce compliance with established closing procedures and documentation standards.
  • Communicate recurring performance or workflow concerns to the Closing Manager.
• Closing Coordination & Issue Resolution
  • Coordinate with closing attorneys, title companies, settlement agents, and internal departments to facilitate timely closings.
  • Assist in resolving documentation discrepancies, outstanding conditions, and scheduling issues.
  • Monitor closing and funding deadlines and follow up on outstanding items.
  • Escalate complex legal, title, collateral, or funding issues to the Closing Manager and appropriate departments.
  • Ensure closing‑related questions and concerns are addressed promptly.
• Quality Control & Process Improvement
  • Review closing packages for accuracy, completeness, and consistency.
  • Identify documentation errors and potential closing deficiencies before funding.
  • Ensure adherence to established checklists, workflows, and company policies.
  • Assist with tracking closing errors, turnaround times, and outstanding conditions.
  • Recommend process improvements to increase efficiency and reduce errors.
  • Support the Closing Manager in implementing updated procedures and quality standards.
• Compliance & Risk Management
  • Ensure closing activities follow applicable company policies and regulatory requirements.
  • Identify and elevate documentation, lien, legal, and collateral concerns.
  • Support proper documentation and closing practices to protect WBL's collateral position.
  • Refer exceptions requiring management or Legal approval to the appropriate authority.

Requirements

Education

• Bachelor's or Associate's degree, or equivalent relevant experience preferred.

Required Experience

• 5+ years of experience in mortgage or commercial lending closing, title, escrow, settlement, or related operations preferred.
• Experience guiding team members, coordinating workflows, and managing loan pipelines and deadlines.
• Experience reviewing loan documents, title commitments, settlement statements, and closing requirements.
• Experience coordinating with attorneys, title companies, and internal lending teams.
• Ability to identify and resolve routine closing issues and escalat­e complex matters.

Must-Have Requirements

• Strong knowledge of loan closing, title clearance, collateral documentation, and real estate‑secured lending.
• Ability to manage workloads, prioritize deadlines, and meet SLAs.
• Strong attention to detail, communication, organization, and problem‑solving skills.

Preferred Background / Industry Experience

• Experience in commercial or private lending, Non‑QM mortgage lending, MCA, title insurance, escrow, or settlement.
• Previous experience as a Senior Closer, Closing Lead, or Closing Supervisor.

Key Soft Skills

• Leadership, accountability, and teamwork.
• Clear communication with internal teams and external partners.
• Strong prioritization, adaptability, and attention to detail.

Specific Technical Skills Needed

• Knowledge of closing, settlement, funding, post‑closing, and title clearance.
• Ability to review loan documents, title commitments, lien searches, and settlement statements.
• Understanding of lien priority, title defects, UCC filings, and applicable lending regulations.
• Proficiency with loan origination systems, document management platforms, e‑signature tools, and Microsoft Excel.
• Familiarity with title systems such as CSC and NETRO is a plus.

Remote Work Requirements

• Stable internet connection and a professional remote setup.
• Strong written and verbal English communication skills.
• Ability to work effectively with remote teams and maintain confidentiality.

Benefits

• Paid time off (PTO).

What We Offer

• Compensation in USD.
• Benefits include paid time off (PTO).
• Work Environment: Fully remote work environment.