Client Success Manager – Logistics & KPIs

INGEPSY; Bogotá; Presencial; COP 66.960.000 - 133.920.000; Jornada completa

Descripción de la vacante

INGEPSY in Bogotá seeks a Manager to build strong client relationships and provide comprehensive account support. You will review KPIs, ensure service level adherence, and coordinate with internal and external stakeholders to meet client expectations.

Fluency in English and experience in logistics are essential. The role emphasizes proactive issue resolution, QBR/MBR participation, and driving improvements across cargo transportation processes.

Formación

• Professionals in industrial engineering, international business, or related fields.
• Minimum of 3-5 years in logistics processes.
• Extensive knowledge of cargo transportation and the logistics industry.
• Fluent communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy.
• Employees who have been in the organization for 12 months or in their current role.
• Employees that are not in transition projects.

Responsabilidades

• Develop a strong and trustful relationship with clients through timely and accurate communications.
• Provide support to the assigned account.
• Review and ensure the achievement of client KPIs and service agreements.
• Provide performance reports.
• Maintain communication with internal/external third parties to meet client expectations.
• Provide proactive issue resolution and corrective actions to ensure service excellence.
• Key contact for escalations.
• Develop a sustainable relationship with internal and external stakeholders.
• Coordinate business implementations.
• Participate/lead customer reviews (QBR and/or MBR).
• Coordinate stakeholder activities and ensure quality and timeliness.
• Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
• Recommend and coordinate necessary changes based on process analysis.
• Assist DGF operations in resolving complex issues.

Conocimientos

Industrial engineering

International business

Logistics processes

Fluent English

Customer service

Teamwork

Autonomy

Tenure in current role

Descripción del empleo

INGEPSY in Bogotá seeks a Manager to build strong client relationships and provide comprehensive account support. You will review KPIs, ensure service level adherence, and coordinate with internal and external stakeholders to meet client expectations.

Fluency in English and experience in logistics are essential. The role emphasizes proactive issue resolution, QBR/MBR participation, and driving improvements across cargo transportation processes.