Client Solutions Implementation Specialist

Testing Site - JPMC; Bogotá; On-site; COP 42,000,000 - 64,000,000; Full time

Job summary

Testing Site - JPMC is seeking an innovative project liaison to enhance client satisfaction by delivering treasury solutions through robust tools and proven methods. You will work closely with Clients, Sales, Product, Operations, and Client Service to ensure a seamless end-to-end client experience.

In this role you will lead scoping, engage in client meetings, document status, and serve as the main escalation point while adhering to department policies.

Qualifications

• Cash management and treasury services preferred.
• Client-facing experience preferred.
• Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences.
• Excellent analytical skills and attention to detail required
• Excellent time management and prioritization skills in a high pressure, competing-priority work environment.
• Able to work in a collaborative team environment and partner with colleagues.
• Willingness to learn and adaptable to change.
• Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint)
• Excellent analytical skills and attention to detail required.
• Effective issue resolution and escalation skills.
• Excellent time management and prioritization skills.

Responsibilities

• Conduct scoping meeting(s) with client to ensure product requirements are understood and satisfied in accordance with the client's business needs, as well as, the firm's capabilities.
• Attend and lead client engagement including recurring project status meetings.
• Use tracking tools and systems to document current status, issues, and risks for all active projects.
• Serve as an effective point of escalation on behalf of client.
• Attend meetings and training as required to continue development and product knowledge.
• Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.
• Adhere to all JPMorgan Chase department policy and procedures.

Skills

Cash management

Client-facing

Communication skills

Analytical skills

Time management

Collaborative team

Adaptability

Microsoft Office

Issue resolution

Prioritization

Tools

Microsoft Excel

Microsoft Word

Microsoft Project

PowerPoint

Job description

Testing Site - JPMC is seeking an innovative project liaison to enhance client satisfaction by delivering treasury solutions through robust tools and proven methods. You will work closely with Clients, Sales, Product, Operations, and Client Service to ensure a seamless end-to-end client experience.

In this role you will lead scoping, engage in client meetings, document status, and serve as the main escalation point while adhering to department policies.