Cisco CUCM & Contact Center Engineer
Capgemini Engineering
Una candidatura hecha para este puesto de trabajo: un currículum y una carta de presentación adaptados que responden directamente a la oferta.
Descripción de la vacante
Capgemini Engineering, the world leader in engineering services, welcomes a Telecommunications Operations Analyst/Administrator to join its Bogotá team. You will manage day-to-day administration of Cisco telephony and contact center environments, handling MACDs across CUCM, Unity Connection, and UCCE.
You will configure agents, routing, and policies, provide Tier 1 support, and troubleshoot Cisco Finesse and Webex. You will maintain documentation and coordinate with business and technical teams.
Formación
- Experience administering Cisco CUCM, Unity Connection, and UCCE.
- Proficient in user provisioning, extension management, and voicemail administration.
Responsabilidades
- Managing user accounts, extensions, device profiles, and voicemail services.
- Configuring and maintaining contact center agents, teams, skill groups, and routing assignments.
- Ensuring compliance with dialing plans, naming standards, and telephony policies.
- Providing Tier 1 support for telephony-related incidents and service requests.
- Troubleshooting issues with Cisco Finesse, Webex softphones, voicemail, extensions, and call routing.
- Maintaining documentation, performing quality checks, and coordinating with business and technical teams.
Conocimientos
Herramientas
Descripción del empleo
Capgemini Engineering, the world leader in engineering services, welcomes a Telecommunications Operations Analyst/Administrator to join its Bogotá team. You will manage day-to-day administration of Cisco telephony and contact center environments, handling MACDs across CUCM, Unity Connection, and UCCE.
You will configure agents, routing, and policies, provide Tier 1 support, and troubleshoot Cisco Finesse and Webex. You will maintain documentation and coordinate with business and technical teams.
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