Center Leader: Elevate Client Experience & Growth

94-1687665 Bank of America, National Association; Colombia; Presencial; COP 243.499.000 - 347.583.000; Jornada completa

Descripción de la vacante

Bank of America seeks a leader to manage a financial center, fostering a client-centric culture and strong risk and operational controls. The role emphasizes talent development, coaching, and driving business results through structured routines and leadership.

Qualifications include at least one year of leadership experience, a strong work ethic, and the ability to work weekends or extended hours as needed. Aiming to deliver exceptional client experiences and team performance.

Formación

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Strong work ethic, results focus, and client-centric mindset.
• Ability to learn and adapt to new information and technology platforms.

Responsabilidades

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Conocimientos

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Educación

High School Diploma / GED / Secondary School or equivalent

Descripción del empleo

Bank of America seeks a leader to manage a financial center, fostering a client-centric culture and strong risk and operational controls. The role emphasizes talent development, coaching, and driving business results through structured routines and leadership.

Qualifications include at least one year of leadership experience, a strong work ethic, and the ability to work weekends or extended hours as needed. Aiming to deliver exceptional client experiences and team performance.