Candidate Care Partner

Sanofi; Bogotá ciudad; Híbrido; COP 78.120.000 - 122.760.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Up to 50% remote work

Private medical care

Life insurance

Descripción de la vacante

Sanofi Bogotá hub is seeking a Candidate Care Partner to lead a multicultural team of Candidate Care Specialists, coordinating interview scheduling, post-offer support, and timely candidate communications across North America, LATAM & Canada.

You will use data insights to improve processes, collaborate with Hub Team Leads, and ensure high service levels while delivering world-class candidate experiences in a diverse, global talent services environment.

Formación

• Proven admin support in recruiting top talent.
• Experience leading scheduling and candidate-experience teams.
• Experience with global Centre of Excellence and standardization across locations.
• Strong communication and stakeholder management skills.
• Knowledge of scheduling tools and recruitment technologies.

Responsabilidades

• Lead, motivate, and support a team of Candidate Care Specialists within the hub location.
• Oversee day-to-day delivery of candidate care services (interview scheduling, post offer support).
• Monitor candidate communication channels and ensure timely messaging.
• Track and analyze key performance metrics related to candidate care.
• Continuously evaluate and identify opportunities to enhance candidate care processes.
• Leverage technology and data to streamline workflows and improve efficiency.
• Partner with Hub Team Leads to implement standardized candidate interactions across regions.

Conocimientos

Recruitment leadership

Candidate experience management

Stakeholder management

Data-driven recruitment

Scheduling tools

Educación

Bachelor’s degree

Herramientas

Scheduling tools

Recruitment platforms

Descripción del empleo

Candidate Care Partner

• Location: Bogotá

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Candidate Care Partner within our Talent Acquisition Team.

Ready to push the limits of what’s possible? Join Sanofi’s talent team and you can play a vital role in the performance of our entire business while helping to make an impact on millions around the world.

This is an opportunity in our Global Talent Services function at Sanofi Hubs. Sanofi ‘Hubs’ are where our key strategic business operations are hosted providing centralised services across Global Medical, Finance, People, Procurement, Digital, R&D and more.

Our Vision: Wedeliverbest-in-class enterprise solutions and are the catalyst for modernization and transformation, enabling Sanofi to chase the miracles of science. Hubs are synonym for GBS/GCC that is widely known in the industry.

Global Talent Services is one of our key service lines in Hubs part of Chief Talent Office that helps provide E-2-E Talent Acquisition services globally to businesses spread across General Medicines, Specialty care, Vaccines, R&D, Manufacturing from Hubs across regions in proximity. The Candidate Care Partner is a champion for delivering exceptional candidate experiences within their designated hub team. Leading and mentoring a team of Candidate Care Specialists, this role ensures consistent, positive, and timely interactions with candidates throughout the recruitment lifecycle. The Candidate Care Partner is passionate about continuous improvement, leveraging data insights and candidate and hiring manager feedback to enhance processes and elevate the candidate experience within their hub. This role will be responsible for leading a multicultural team of Candidate Care Specialists, who coordinate, schedule, and close administrative tasks to facilitate hiring across North America, LATAM & Canada, managing high-volume hiring needs. Across 2023/2024 our last few years average hiring volumes has been in the region of 3000+. This is subjected to growth as we expand our launches in the region. You will be responsible for assisting in hiring the best talent for Sanofi and do this while providing world class candidate experience. You will also be required to ensure service levels are met and hence will/may need to schedule as well.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities

• Lead, motivate, and support a team of Candidate Care Specialists within the hub location, fostering a collaborative and high-performing team environment.
• Oversee the day-to-day delivery of candidate care services (eg: interview scheduling, post offer support) within the region, ensuring all candidate and hiring manager queries are addressed accurately, efficiently, and empathetically.
• Monitor candidate communication channels, ensuring timely and effective delivery of all candidate-facing messaging.
• Track and analyze key performance metrics related to candidate care, including candidate and hiring manager satisfaction feedback and response times.
• Continuously evaluate and identify opportunities to enhance candidate care processes within the hub. Conduct research and market analysis to stay informed about best practices in candidate care and identify opportunities to enhance Sanofi's approach.
• Leverage technology, data analysis, and industry best practices to streamline workflows, improve efficiency, and elevate the candidate experience.
• Partner with other Hub Team Leads and Local Activation teams to implement standardized and consistent candidate interactions that are tailored to the specific needs and expectations of the local region.

About you

You are a highly motivated and experienced recruitment professional with a proven track record of success in leading and managing global recruitment teams, operating within a global business services environment and building new capability in talent teams. You are passionate about delivering exceptional experience and are driven by a desire to continuously improve recruitment processes and outcomes. You are a strategic thinker with a strong understanding of the talent acquisition landscape and are adept at building strong relationships with stakeholders at all levels.

• Experience: Proven track record of success in providing admin support in recruiting the best talent
• Experience in leading scheduling and candidate experience teams in the past
• Experience working with a global Centre of Excellence and driving standardization
• across multiple locations.
• Soft and technical skills: Exceptional communication and strong candidate and stakeholder management skills.
• Analytical skills
• Deep understanding of recruitment best practices, processes, and technologies, including experience with scheduling tools
• Education: Bachelor’s degree
• Languages: English & Spanish/French is nice to have

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You’ll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities.

If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-LAT

#LI-Hybrid