People Services Generalist Junior

Sanofi; Colombia; Hybrid; COP 111,756,817 - 149,009,089; Full time

Benefits offered by this job

Flexible working policies

Private medical care

Life and health insurance

Gender-neutral paid parental leave

Job summary

A leading healthcare company in Bogotá, Colombia, is seeking a People Services Generalist Junior to support HR operations. The ideal candidate will have over 2 years of experience in HR, proficiency in HRIS like Workday, and Office Automation tools. Key responsibilities include facilitating employee support and managing service requests. This position offers flexible work policies, private medical care, and a commitment to diversity and inclusion.

Qualifications

• Minimum 2+ years of HR operations experience.
• Proven experience with HRIS systems.
• Proven experience with Office Automation Tools.

Responsibilities

• Provide cross‑sectional support to employees and managers.
• Handle queries through ticket tools providing timely responses.
• Develop and maintain standard operating procedures.
• Support testing of new functionalities in ServiceNow.

Skills

Project management

Strategic thinking

Problem-solving

Change management

Process improvement

Cross-cultural communication

Customer service excellence

Stakeholder management

Tools

Workday

ServiceNow

Office 365

PowerBI

Power Automate

Job description

People Services Generalist Junior

Location: Bogotá, Colombia

About The Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As a People Services Generalist within our People Services Team, you’ll be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best‑in‑class service for our employees. The PS Generalist Junior will ensure that the procedures listed below and related to the C2R area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are performed and deliver under an adequate environment of control and segregation of duties, minimizing the risks associated.

Responsibilities

• Provide cross‑sectional support to employees, managers, P&C, and PS on all Knowledge Management topics managed in the ServiceNow and Workday tools.
• Queries Handling through the ticket tools used within People Services especially in ServiceNow, providing timely and high‑quality response for all L1, L2, L3 queries for employees, manager, P&C and PS.
• Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation.
• Support testing of new functionality or implementations of ServiceNow.

About You

• Experience:
  • Minimum 2+ years of HR operations experience.
  • Proven experience with HRIS systems (Workday, ServiceNow).
  • Proven experience with Office Automation Tools (Office 365, PPT, Excel, PowerBI, Power Automate).
• Soft and technical skills: Project management; Strategic thinking and problem‑solving; Change management and process improvement; Cross‑cultural communication, Customer service excellence; Stakeholder management; Continually seek out ways to improve user satisfaction.
• Language: English and Spanish advanced (mandatory)

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best‑in‑class and driving conversions.
• You’ll be part of a truly diverse cross‑cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender‑neutral paid parental leave.
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogotá HUB and its best‑in‑class operation.
• Mexico and Argentina play an instrumental part in creating best practice and innovation within our three vaccines production plants.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!