Business Intelligence Analyst 2

Twilio Inc.; Colombia; Remote; COP 35,000,000 - 70,000,000; Full time

Job summary

Twilio Inc. is seeking a remote Business Intelligence Analyst to deliver actionable insights through quantitative analysis, dashboards, and leadership in analytics.

You will work with stakeholders across the organization to influence product and delivery strategy, applying data to drive decisions in a remote-first environment. The role emphasizes building reports, dashboards, and metrics using SQL and Tableau, collaborating with cross-functional teams and leveraging BI tooling to improve product

Qualifications

• 3-5 years of quantitative analysis and dashboards.
• Strong SQL and data extraction skills.
• 2+ years experience building Tableau dashboards.

Responsibilities

• Inject data into decision making by defining OKRs and dashboards.
• Communicate product insights to stakeholders with SQL and visuals.
• Standardize metrics and dashboards using Tableau, Confluence, Acryl, and code.
• Collaborate with product leadership to monitor performance and drive value.
• Ensure data quality and availability for post-launch reporting.

Skills

Quantitative analysis

Dashboard development

SQL querying

Data storytelling

Stakeholder collaboration

Tools

Tableau

Confluence

Acryl

Hive/Presto/Spark

Looker

Job description

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands..

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Business Intelligence Analyst.

About the job

This position is needed to provide actionable insights into strategic operations initiatives through the application of your expertise in quantitative analysis, technical systems, and leadership in analytics. Twilio’s Customer Experience Ops Customer Intelligence team is looking for a curious and action-oriented analyst with a passion for using data to influence decision making and deliver product insights. The ideal candidate is comfortable navigating complex problems, determining the right data to focus on and is able to derive insights and recommendations based on disparate data. This role interacts with stakeholders at all levels throughout the organization and helps inform product, compliance, and delivery strategy.

Responsibilities

• Work with technical program managers to inject data into decision making and planning to increase confidence in strategic business outcomes via defining OKRs, designing and building insight generating reports and dashboards, and partnering cross functionally to source and process product data.


• Leverage SQL programming skills and data visualization tools to communicate product insights and recommendations to stakeholders at all levels.


• Standardize, maintain, and document metrics, models, datasets, and dashboards leveraging tools such as Tableau, Confluence, Acryl, and code.


• Source, identify, and leverage data and insights for time-critical and strategic decision making.


• Partner with leaders to successfully roll out and enable the adoption of dashboards and metrics.


• Work closely with product leadership to monitor and improve product performance while collaborating with business leaders to drive exceptional product offerings.


• Measure and analyze product value and value proposition through metrics.


• Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post launch.


• Own and foster stakeholder partnerships by acting as a trusted advisor.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• \\*Required: 3-5 years of professional experience performing quantitative analysis, building dashboards and reports, working with business partners to convert ambiguous, messy data into tangible and actionable results that influence product and business impacting decisions in a fast paced industry.


• Ability to think strategically and initiate, refine, and complete projects with minimal guidance in an often ambiguous environment.


• Excellent verbal and written communication skills.


• Proficient level experience writing, developing, and performing data deep dives and writing complex queries in SQL and SQL-like relational data languages.


• Minimum 2 years Tableau experience developing and managing dashboards is required.


• Demonstrated ability in building reports, metrics, dashboards, etc. for analytics projects that often require data preparation processes such as data extraction, cleansing, mapping, loading and operationalizing workflows in production.


• Desired: Familiarity or hands-on experience utilizing Generative AI tools (e.g., Gemini, GitHub Copilot, ChatGPT) to optimize SQL query writing, data analysis workflows, and documentation is a plus.


• Experience in telephony, email, messaging, social media, or other electronic communications is a plus.


• Experience or familiarity with data warehousing and/or ETL processes, and distributed computing technologies (Hive/Presto/Spark/Zeppelin) is a plus.


• Experience in BI reporting tools like Looker is a plus.


• Experience with unstructured data is a plus.

Location

This role will be Remote, and based in…