Billing Specialist

Insight Global; Bogotá ciudad; Presencial; COP 30.000.000 - 45.000.000; Jornada completa

Descripción de la vacante

Insight Global is seeking a Billing Specialist to ensure timely and precise invoicing for global clients. You will partner with U.S.-based teams and collaborate with collections to resolve billing issues, maintaining strong client relationships and financial integrity.

The role requires 2–4 years of billing experience, advanced Excel skills, and proficiency with Ariba and other AP portals. Strong English communication and independent work ability are essential.

Formación

• 2–4 years in specialty billing or similar complex invoicing.
• Strong Excel skills for data management and analysis.
• Experience with AP portals like Ariba, OB10.
• Ability to resolve billing discrepancies and prevent disputes.
• Excellent written and verbal English communication.

Responsabilidades

• Onboard billing profiles and collect required documents for each new contractor.
• Submit invoices timely and accurately per global specifications.
• Manage daily invoicing tasks per office policies.
• Investigate and reconcile account discrepancies.
• Provide updates on unbilled accounts to support resolution.
• Maintain and update reporting tools to track workload.
• Collaborate with Collections to address billing issues.
• Utilize client portals like Ariba, Fieldglass, Coupa for entry.
• Perform additional duties to support departmental objectives.

Conocimientos

Excel

Analytical thinking

English proficiency

Attention to detail

Herramientas

Ariba

OB10

Fieldglass

Coupa

Excel

Descripción del empleo

Job Title: Billing Specialist

About this Role

The Billing Specialist is responsible for ensuring the timely, efficient, and accurate invoicing of global clients. This role requires close collaboration with U.S.-based field and sales teams to understand client-specific billing requirements and to maintain precision in account setup. The specialist will work in partnership with the collections team to support payment recovery efforts and proactively resolve billing issues to prevent future disputes. The individual will manage a designated portfolio of accounts, fostering strong professional relationships with both international clients and internal stakeholders to uphold service excellence and financial integrity.

Core Responsibilities

• Accurately onboard billing profiles and collect all required documentation for each new contractor prior to site placement.
• Ensure timely and precise invoice submission in accordance with global customer specifications and delivery expectations.
• Manage daily invoicing tasks in alignment with established office policies and procedures.
• Investigate and reconcile account discrepancies to identify and resolve root causes.
• Provide detailed updates on unbilled accounts to support transparency and resolution efforts.
• Maintain and update reporting tools to effectively manage workload and track progress.
• Collaborate closely with the Collections team to address and resolve customer-related billing issues.
• Utilize client invoicing portals such as Ariba, Fieldglass, Coupa, and others for accurate invoice entry and submission.
• Perform additional duties and responsibilities as assigned to support departmental objectives.

What you will need to succeed

• Minimum of 2–4 years of experience in specialty billing, or a similar role involving complex invoicing processes.
• Proficiency in Microsoft Excel at an intermediate to advanced level, with the ability to manage and analyze data effectively.
• Demonstrated experience managing customer accounts through AP portals such as Ariba, OB10, and similar platforms.
• Proven ability to resolve billing discrepancies including PO spend issues, pricing errors, and other invoice-related challenges.
• Comfortable working in a performance-driven environment with a strong focus on meeting and exceeding key performance indicators (KPIs).
• Capable of working independently while also contributing effectively in a team-oriented setting.
• Strong analytical mindset with a proactive approach to process improvement and innovation.
• Excellent communication and customer service skills, both written and verbal.
• Proficient in Microsoft Office Suite, including Excel, Word, SharePoint, and PowerPoint.

Additional Information

• Demonstrate ability to communicate effectively in English with individuals at all organizational levels, including senior management, team members, and external clients.
• Strong analytical capabilities with a demonstrated aptitude for financial processes and data interpretation.
• Proficient in PC-based applications with a solid foundation in financial systems and tools.
• Familiarity with Six Sigma methodologies; Yellow or Green Belt certification is considered an asset.
• Exceptional teamwork and collaboration skills, with a commitment to shared success.
• Excellent organizational abilities and a capacity to manage multiple priorities simultaneously.
• Prior experience working with international organizations is preferred.

Language Experience

• Advanced English language skills (B2 level or higher), with the ability to communicate clearly and professionally with U.S.-based clients and internal stakeholders.