Bilingual (Spanish & English) Client Success Agent - Remote

The Credit Pros; Colombia; A distancia; COP 45.054.064 - 55.066.079; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible accruing paid time off

Employee development and training

Company holidays

Birthday time off

Eligibility for health benefits after one year

Descripción de la vacante

A leading credit repair company is seeking a bilingual (Spanish & English) Client Success Agent to provide exceptional customer support. In this 100% remote role, you will handle inquiries, resolve issues, and guide clients through their credit repair process. Ideal candidates will have experience in customer service and knowledge of the credit industry. Enjoy a supportive work environment, professional development opportunities, and flexible paid time off.

Formación

• 1-2 years of customer service experience in B2C financial and banking services.
• Available for an 8-hour shift in Eastern Time Zone, Monday to Saturday.
• Knowledge of the United States credit industry.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Use TCP's tools for daily operations.
• Investigate and provide accurate solutions.

Conocimientos

Bilingual communication in Spanish & English

Customer-first orientation and empathy

Excellent communication skills

Technological proficiency

Herramientas

Microsoft Suite

Salesforce

ZOHO

Hodu

Descripción del empleo

Overview

Bilingual (Spanish & English) Client Success Agent - Remote

This is a 100% remote, full-time opportunity with The Credit Pros. Base pay range listed as $14,560.00/yr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About Us

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. We educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we are committed to building an exceptional organization that positively impacts lives. We have been recognized as one of Inc. Magazine\'s top 50 places to work and have received the Smart CEO Magazine Corporate Culture Award.

Summary

As a bilingual (Spanish & English) client service representative, you\'ll play a pivotal role in driving client satisfaction and retention. You will provide phone-based support to customers from home, help resolve and escalate product and platform issues, and answer account and billing questions. You will use strong communication skills and a customer-first mindset to empathetically collaborate with TCP\'s customers to solve their issues.

Responsibilities

• Handle customer inquiries via phone, email, and chat per SOPs
• Use TCP\'s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations
• Escalate and assign issues to relevant departments as needed
• Log, review, and follow up on customer requests and resolutions
• Investigate, research, and provide accurate solutions
• Maintain and update customer records during interactions
• Achieve KPIs for client-facing time, call quality, and occupancy
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments
• Clarify charges, generate statements, and process billing adjustments
• Handle service cancellations, applying retention strategies and resolutions
• Complete cancellations training and apply retention strategies as part of daily responsibilities

Qualifications

• Fully bilingual/native in Spanish & English communication
• Technological requirements: dedicated home workspace; equipment details provided during the interview process
• Comfortable working remotely in Eastern Time Zone for an 8-hour shift with 30 minutes unpaid lunch and two 15-minute unpaid breaks
• Availability Monday to Saturday from 10:00 AM to 07:00 PM Eastern Time
• 1-2 years\' experience in customer services in B2C financial and banking services
• Knowledge of the United States credit industry including credit cards, lines of credit, and personal loans
• Customer-first orientation and empathy
• Excellent communication skills and a solution-oriented mindset
• Willingness to learn and use TCP\'s technological suite

Benefits

• Full-time permanent role
• 100% remote work + positive work environment
• Base Salary: $7/hr or $1,213/month
• Employee development, management training, coaching & upskilling
• Flexible accruing paid time off
• Company holidays
• Birthday time off
• Eligible for health benefits after one year of association

EEO and Team Information

Join Our Team: The Credit Pros fosters an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, age, religious beliefs or disbeliefs, or status. We believe everyone deserves equal opportunities to grow and succeed.