Bilingual Quality Analyst: Audit & Performance Coach

TaskUs; Sur; Presencial; COP 44.640.000 - 78.120.000; Jornada completa

Descripción de la vacante

TaskUs is seeking a Quality Analyst to design end-to-end test plans and ensure functionality, performance, and reliability across systems. The role requires bilingual English/Spanish, solid problem solving, and basic spreadsheet skills, with prior QA experience preferred.

You will audit interactions, coach agents, report metrics, and collaborate with team leads to drive quality improvements within the campaign. The position emphasizes process improvement and SME knowledge.

Formación

• Bilingual in English & Spanish
• Minimum of 2 years in college (BS or BA preferred)
• Minimum of 1-year experience as Quality Analyst (preferred)
• Basic Excel/Google Sheets skills
• Problem-solving skills
• Familiar with basic quality tools

Responsabilidades

• Audit calls/interactions/transactions for aligned agents
• Coach agents for performance improvement
• Report performance for aligned span on a daily/weekly/monthly basis
• Provide inputs for briefings and training needs
• Lead team meetings for metric improvement
• Participate in strategic projects for the campaign/LoB
• Identify and report potential quality issues
• Isolate and verify defect fixes
• Suggest process/system improvements based on customer concerns
• Accomplish other responsibilities assigned by management
• Drive quality initiatives and campaigns for the span
• Serve as SME for the campaign/LoB

Descripción del empleo

TaskUs is seeking a Quality Analyst to design end-to-end test plans and ensure functionality, performance, and reliability across systems. The role requires bilingual English/Spanish, solid problem solving, and basic spreadsheet skills, with prior QA experience preferred.

You will audit interactions, coach agents, report metrics, and collaborate with team leads to drive quality improvements within the campaign. The position emphasizes process improvement and SME knowledge.